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QBO sends invite to new user but says prior email in use- it is my normal company email and applies to employees in that position. Has anyone had this problem?

 
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QuickBooks Team

QBO sends invite to new user but says prior email in use- it is my normal company email and applies to employees in that position. Has anyone had this problem?

Hi there, @Catolicious1.


Thanks for reaching out to the Community. I’m here to make sure you’re able to add your employee as a new user in QuickBooks Online.


We haven’t received any reported issue similar to this, which means this could be an issue with the invite. Have you tried deleting, adding then sending the invite once again?


You may need to delete the email to start fresh. Here’s how:
1.    Go to the Gear icon and select Manage users.
2.    Choose the user and click the drop-down arrow on the Action column.
3.    Select Delete. (Attached screenshots)

 

 

 

Then, let’s add the user and send the invite once more. Follow the steps below:
1.    Go to the Gear icon and select Manage users.
2.    Click on the green Add user button to add the new user.
3.    On the Select user type screen, choose the appropriate user limit and click Next.
4.    Enter the new user’s information on the What’s their contact info screen.
5.    Once done, hit Save.


Right after saving the information, an invitation is sent to your employee. Have them check their email and accept the invite. 

 

For more information about adding user in QuickBooks Online, refer to this article: https://quickbooks.intuit.com/community/Account-management/Add-or-remove-an-accountant-user-in-Quick....


If the same problem persists after following the steps given above, I suggest reaching out to the Customer Care Team for further assistance. They can gather sensitive information, while this is a public forum, and help you in fixing the issue.


You can contact support through this article: Get help with QuickBooks Online.


That's it. Please let me know how the call goes. I'm always here anytime you need help. Take care and enjoy the rest of your day!

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