QBO - Why is the printer friendly version of the Payroll Details Report not available now? Ran this report on 4/24/2021 and now 4/28/2021 cannot replicate

I'll help with your question about printing reports, PM317.

Can you also tell us what happens when you open and print the Payroll Details report? Let me share with you the updated steps on how to print the report. Here's how:

1. Go to the Reports menu and type in the name of the report in the Search bar.
2. Click the drop-down list beside Export to Excel, then select Print or save PDF.
3. Select an orientation and click Print.

If you're not seeing the option, a possible browser issue might have caused the print function to not show up. Follow the these steps on how to resolve common browser issues in QBO:

First, use an incognito/private browsing session or a different browser. Use these shortcuts to start an incognito session: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

 
Second, go back to the Reports menu and check if you can already print the report. Then, follow the steps in this article to delete your browsing history if you're able to do it: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

Let me also share a couple more articles for additional reference and guidance:

• Customize Reports in QuickBooks Online
• Common Custom Reports in QuickBooks Online

Let me know if you need anything else. I'll jump right back and help you again.

Hi PM317,

Hope you’re doing great. I wanted to see how everything is going about printing the payroll details report. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!