cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

QuickBooks 2014 for Mac is asking for a migrated administrator password and one was never set up.

I am trying to log into my QuickBooks 2014 company file.  I created it new in QB 2014, I did not convert it from a previous version.  I never assigned passwords to the company file.  Now when I try to log in, it wants a migrated administrator password and I do not have one.
Solved
Best answer 12-10-2018

Accepted Solutions
Established Community Backer ***

Thats odd. Have you tried your Mac password? You are conv...

Thats odd. Have you tried your Mac password? You are convinced you are opening the correct file?

17 Comments
Established Community Backer ***

Thats odd. Have you tried your Mac password? You are conv...

Thats odd. Have you tried your Mac password? You are convinced you are opening the correct file?

Not applicable

Yes, I have tried my Mac password.  I am also opening the...

Yes, I have tried my Mac password.  I am also opening the correct file.
Established Community Backer ***

Stand by.

Stand by.
Not applicable

Same thing happened to me - is your file in Dropbox by ch...

Same thing happened to me - is your file in Dropbox by chance? I deleted mine and then resynced it (or moved it, can't remember) and this happened to me too. No solve yet.
Not applicable

Yes!  It absolutely is in Dropbox!  I wonder why that wou...

Yes!  It absolutely is in Dropbox!  I wonder why that would affect it?  I have other company files in Dropbox, and those haven't experienced this problem.  With the other files, they were converted from Windows and do have a password.  But this new company file was started in Mac 2014 from scratch and never had a password.  I don't understand how Dropbox could have added a Migration password on its own.
Established Community Backer ***

Nothing could add a migration password on its own - only...

Nothing could add a migration password on its own - only the QuickBooks code can do that. And that code is only supposed to be run in the circumstances described in the tech support article INF 12884 (linked below).  But there may be something that DropBox is doing to the write access that is causing the QuickBooks "create a migrated admin" code to run.  That sounds really odd but I guess it is a possibility.

In general I don't recommend having your QuickBooks company file in DropBox. DropBox is doing things to sync the file - who knows what?  We did test accessing a file on DropBox from two different locations simultaneously and that resulted in DropBox, on its own, creating a copy of the file for the second user to hit it, and giving the second user access to this copy.  That is never what you want with QuickBooks files.

I'll ask the engineers who implemented the migrated user account (its actually part of the addition of multiuser and permissions model) to see what they think about this.  But we can't really support DropBox as a file system.
Established Community Backer ***

(Also, calling Intuit Support should be able to work arou...

(Also, calling Intuit Support should be able to work around the password to get you access and set up a new password).
Established Community Backer ***

Did you convert it from QuickBooks Windows?  Have you tur...

Did you convert it from QuickBooks Windows?  Have you turned on Multi-User?
Not applicable

No, it was not converted from Windows or an earlier QB ve...

No, it was not converted from Windows or an earlier QB version.  It was a brand new company file created in QB for Mac 2014.  No, no multi-user or any password set during setup.
Established Community Backer ***

This article discusses the Migrated Administrator: <a hr...

This article discusses the Migrated Administrator:

<a href="http://support.quickbooks.intuit.com/support/articles/INF12884" rel="nofollow" target="_blank">http://support.quickbooks.intuit.com/support/articles/INF12884</a>

The password may have been in your system keychain and was being auto-entered.  You can open the keychain access application, select All Items in the Category section, and type "QuickBooks User" in the search field.  This will show all the user passwords already in your system keychain.  Double click on them and then click "Show Password" to see the password that was stored.

Usually when this happens the QuickBooks file has been moved to a new machine.  If that's the case you may have to look at the old machine's keychain using the technique above to find out what the password was.

If all else fails you can contact support and they can help you.
Not applicable

I have the same problem and don't use Keychain.  What els...

I have the same problem and don't use Keychain.  What else can I do?
Established Community Backer ***

You can contact support and they can help you.

You can contact support and they can help you.
Not applicable

I have the same issue. Contacting support has not helped. :(

I have the same issue. Contacting support has not helped. :(
Established Community Backer ***

Same issue is not enough info to get a meaningful answer....

Same issue is not enough info to get a meaningful answer. Users earlier in this thread had their file stored in DropBox. More details on how you use QB and what led up to this may produce some results.
Established Community Backer ***

You can contact Intuit support and they can help you.  Bu...

You can contact Intuit support and they can help you.  But it may be in your keychain if you switched machines. Everyone uses Keychain if they use the Mac OS - it isn't always obvious to people though.
Active Member

Re: QuickBooks 2014 for Mac is asking for a migrated administrator password and one was never set up.

i cannot log in to my file, asking for migrated user password?

 

QuickBooks Team

Re: QuickBooks 2014 for Mac is asking for a migrated administrator password and one was never set...

Hi gisela1, 

 

A Migrated Administrator password is created when upgrading from prior version of QuickBooks for mac. The owner password on the file is attached to the new Migrates Administrator user. 

 

If the file you've convert from QuickBooks Desktop is asking for a password that wasn't set up before, we can reset it. 

 

You can check out this reference for more details on how users and passwords work in QuickBooks for Mac

 

Reach out to me if you need anything else.