I recommend reaching out to our QuickBooks Desktop Support Team, as they'll be able to share your screen to determine what is causing the problem. Getting in touch is super easy and takes only a moment.
Go to Help, then QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then hit Continue.
We’ll provide you a few support options. Choose which one is best for you.
Let me know if you have any other questions by using the Reply option below. I'm here to help.