Quickbooks is pushing me away as a 25 yr customer

MarkatUJS · ‎July 18, 2022

My subscription to QBO Advanced needs to be renewed. I did receive at least two emails saying I needed to do that by today and if not today, it'll be cancelled. They provided the date it needed to be done by (7/18) and the amount ($1620/yr). I log in today (7/18) to pay for another year. They said it was cancelled already, and that I can resubscribe to a new annual rate of $2160/yr, which is 33% more.

I called their 877# on top of this page and quickly fell into a convo with two different reps. All together, I was on the phone for over 70 minutes. I explained the above situation and even sent in screen shots of the emails. The 2nd rep told me she saw the $1620 rate in her computer, but said her higher ups would not honor it. They were adamant that the only option was to pay $2160 one-time. And there's no option to downgrade or switch monthly. I'm now looking for alternatives to QB.

I was a cheerleader for QB. Started with them in 1997. It was a big box with a manual the size of a novel, and you still had to buy a companion book to figure it all out. But I loved that. It was comprehensive. I bought new software from the store every 2 or three years, depending on added features. I'm a Mac user now and still have QB for Mac 2021 on my laptop, all the while holding a QBO subscription in an attempt to figure it out (desktop version is far superior, IMHO, but it was my understanding they wanted to phase that out.

I'm trying to demonstrate that I'm a lifelong customer of QB, who feels that they're incorrectly applying the same amount with zero options other than to pay the higher amount, despite emails saying otherwise. Bait and Switch, and I feel jaded by QB and my cheerleading days are ending. I would like them to honor the correct price.

Fiat Lux - ASIA · ‎July 18, 2022

Afaik, there is no annual plan for QBO US version. We can find the annual plan for QBO Global version.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

Did you purchase the subscription through a 3rd party vendor? Or did you actually use QB Desktop Enterprise?

MarkatUJS · ‎July 18, 2022

100% for certain I subscribed here in the US, using an annual plan, and initially did so 2-3 years ago, give or take. It wasn't through a third party. I'm new here and don't know how to add screen shots, but below is a copy and paste of the box that appeared towards the right of the screen when I clicked on "resubscribe". Side note, thought it was odd that the next billing date is 8/18. Hope they weren't planning to charge $2160/mo.

Subscription summary

QuickBooks Advanced

$2160/yr

+ applicable taxes

What you'll pay today

You’ll pay $2160 (tax included) today when you resubscribe. Your next bill date will be 08/18/2022.

Fiat Lux - ASIA · ‎July 18, 2022

You can click the Photos icon on the menu to insert images here.

ChristieAnn · ‎July 18, 2022

Thank you for visiting the QuickBooks Community, MarkatUJS. I'll be sharing details about the current price increase that QuickBooks has launched. Then, to ensure you'll be routed to the correct person to assist you further in checking your account so you'll be paying the right amount.

The email you received is about the subscription that needs to pay before the new increase updates. This price change affects all QuickBooks products, namely Simple, Essentials, Plus, and Advanced. We are adjusting QBO prices periodically to deliver the best product for you and to make sure we continue to deliver the product that best meets your needs. Not just for today, but for many years to come.

Then, once the subscription was canceled/expired and you like to resubscribe, you're unable to get the old price which is $1620/yr. That's why you'll have to pay the $2160 or the current market price. Furthermore, if you choose an annual subscription, you can't change back to monthly billing until the next annual billing cycle.

To see additional information about the price increase, you can click on this article: 2022 QuickBooks Online price update.

I also recommend contacting our QuickBooks Support Team again. They have the tools to review your account and add extra details about the price increase or rate changes of your subscription. They might also apply a discount amount if necessary.

Lastly, I'm also adding this article to further guide you in managing your business using QBO: Help guide for QuickBooks Online. It contains topics about accounting, banking, and payments.

Let me know if there's anything else you need help with the price change. I'm always here to help you anytime, MarkatUJS. Take care and keep safe!

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Quickbooks is pushing me away as a 25 yr customer