Hi there, @mckeephoto.
There are times when your app has a lot of data, which may cause random errors. Let’s perform a few troubleshooting steps to resolve this.
To start, you can reset your app. Here’s how:
If resetting the App Data still doesn't make a difference, I suggest doing a full reinstall of the program. Here’s a quick guide to uninstall and reinstall the app: QuickBooks App for Windows and Mac: General support.
Please know that you're always welcome to post if you have any other concerns. The Community Team will always here to help.
So, I guess I was slightly wrong. I am using quickbooks online thru the quickbooks app for mac.
I couldn't find the app reset button. But, I was able to delete the app and reinstall from a fresh download. It logged me right in.
That did seem to fix one problem with the sales tax. I can now see how much the sales were for the period. That was missing before.
However, when I get to the window that says File Manually, I cannot do step 1: print out full report.
It immediately logs me out and goes back to the login window.
Hi there, @mckeephoto.
I appreciate you performing the steps provided above. Since you still can't print the sales tax report, I would recommend opening your QuickBooks Online (QBO) account on a browser.
You can also try the steps below to reset your app using the keyboard keys:
This process will reload your app to remove cache because the app stores pages in memory which may cause unusual behavior. For more information about this process please check out this article: QuickBooks App for Windows and Mac: General support.
Also for your reference, please take a look at this article about sales tax in QBO: https://quickbooks.intuit.com/learn-support/getting-started-with-quickbooks/sales-tax-in-quickbooks-....
Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Stay inside and take care always!
I was able to reset the app, after "discovering" the reset app button in the Help menu at the top of the screen. User error. I was looking in the wrong place originally.
However, the reset did not fix the behavior: when clicking on Download your full Report, the app logs me out and doesn't download anything.
One thing I noticed: When going into the Taxable Sales Detail for last month, the report says it doesn't contain any data. While it is certainly possible that I didn't have any taxable sales last month, shouldn't it say Total Sales=X and Taxable Sales =0.
Or is there a different work around I can use to pull up the sales tax info I need to report to my state dor?
You'll want to uninstall and reinstall your app to fix your sales tax report. Let me walk you through how.
Here's how to uninstall:
Stay in touch if you need help with anything else. The Community is here to lend a hand. Thanks for joining us today and take care.
Did that already. And, just tried it again. Still failing to download the full report and still going back to the login window.
So far, I have uninstalled and reinstalled and reset the app data. None of those fixed the problem.
I can do it through the web portal, just not through the app on the mac. Does it have anything to do with the fact that I am on 10.13?
I can't upgrade until I am certain that I won't need AccountEdge to refer to in the future.
I appreciate you trying out the steps provided to fix this issue, @mckeephoto.
Uninstalling and reinstalling the app should get you moving in the right direction. Since this didn't work out, I recommend reaching out to our Online Support so they can dig deeper into why you're encountering this unusual behavior.
They have the necessary tools to further isolate this issue. Here's how you can reach them:
If you need anything else, please let me know. I want to help in any way I can.