We are sad to see you're leaving us, Sean.
We are here to help you manage your QuickBooks account. If there's anything we can do for you, please let us know.
On the other hand, please take time to do some payroll tasks before cancelling. Once the account is canceled, you'll no longer be able to:
- Create paychecks.
- Pay and file federal and state taxes.
- Print W-2s and prepare for the year-end.
When you're ready to cancel your subscription, here are the steps do it in your QuickBooks:
- Select Employees menu.
- Select My Payroll Service, then Account/Billing Info.
- Sign in using your Intuit Account login. The Account Portal page will open.
- On the top right of the screen, select Cancel Service.
Another way to cancel is by sending us an online cancellation request:
- Access the Online Cancelation Form.
- Select the reason why you wish to cancel the service, then select Continue.
- Provide your Company Name and FEIN. The information should match the company information on file to avoid delay in processing your request.
- Select Continue.
- Enter the Approximate Date of Final Payroll Checks, then select Continue.
- Provide all the following required information:
- Contact Name: The name of your company's Primary Principal or Payroll Administrator.
- Daytime Phone
- Email Address: The confirmation of cancelation and other important information is sent within 3 business days from the receipt of the request to cancel to this email address.
- Send Submit Request.
If you're able to log in to CAMPS, here are the steps:
- Log into your Intuit Account using your Intuit credentials.
- Under Products & Services, select Details next to the status of the Payroll Subscription that you are canceling.
- Select Cancel Service at the top right.
- Select a cancel reason. For example Business has no employee or is closed.
- You can proceed to cancel in two different ways:
- Cancel Now (only within 60 days form initial purchase date) - The Payroll subscription will be canceled immediately. You'll receive a full refund for the subscription, which will be credited through the payment information that you have provided during the activation/purchase.Canceling a retail version of QuickBooks Payroll? Be sure to return the physical products to get a full refund.
- Cancel on Next Billing Date - You'll be able to consume the period that the service has been paid for, but the service will not auto-renew. You'll receive an email confirming the service has been set to expire.
If your subscription is still within 60 days from initial purchase date, you can cancel the subscription immediately and get a full refund. If you wish to use your Payroll until it expires, you can also choose to cancel the auto-renewal of the service.
If your subscription is more than 60 days from initial purchase date, you can cancel the auto-renewal of your subscription and continue to use your subscription until it expires.
Please share with us your feedback about the services you received. These help us improve our product. We are just one post away.