QuickBooks suddenly says subscription expired?

I am in your EXACT same boat. This is incredibly frustrating on so many levels, namely because there's no way to directly contact support since I can't log into my account without going through a paywall. Meanwhile, I have the same exact screen as you saying my subscription expired July 16, 2020 and I paid for QB SE for a whole year back in Feb when I filed my taxes. I'm a 3+ year customer as well.

PLEASE help us QB support! I have invoices to work on for clients, and taxes coming up soon (namely quarterly payments). This needs to be resolved ASAP.

Attached is a screenshot of the paywall I'm getting when trying to log in. I successfully logged in just a couple days ago, this is completely out of the blue.

Hello there, pat-yan and 37d03d.

Our engineers are looking into this to identify what's causing this behavior. Let's contact our support team to add your company details as one of the affected users. With that, you'll be notified about the status of the investigation.

If you haven't tried accessing your account in a private browser, you can log in to this mode to identify if it's a browser-related issue causing you to not be able to reach our support team. Here are the shortcut keys you can use depending on the browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If you're able to contact support, you can go back to your regular browser and clear its cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBSE. 

If the same thing happens, you can use our test drive account to contact our specialist or use our direct link for chart support. They can help you further investigate by looking into your account in detail and see what's going on. 

To manage transactions in QBSE, you may want to check these articles for additional guide:

• Learn how to enter sales income and expenses. 
• Categorize transactions. 

Please post again if there's anything you need or have any follow-up questions. I'm right here to help in a way that I can. Take care and stay safe always.

Hi SarahannC,

Thanks for the quick reply, unfortunately, Incognito mode in Chrome did not change anything. I'm still seeing the same paywall and unable to access my account. I'll be using the test drive account soon to contact support. We may have to entertain the possibility that this is an issue on QuickBooks' end. I'll be in touch, thanks for linking that resource to the test drive account so that I can get in touch with somebody.

-Zach (37d03d)

I'm getting the same message when I was just in it last week as well.  

Hello all! I just wanted to offer a quick update on this issue. Our engineering team has been made aware of a bug that resulted in some QuickBooks Self Employed subscriptions expiring prematurely. They are working on a fix as we speak and your account access will be restored as soon as possible. 

In the meantime, please let me know if you have any questions or concerns! I'll be here to answer them. 

We have 2 small companies still operating on Desktop but have taken our law practice Online.  I have the same user ID on both (or maybe it is one account - I am unsure) however and cannot get into our desktop account page to pay $$$$ - there was once a message to reauthenticate with business documentation and drivers license - but we have been happily using QB Desktop and simply missed having an updated credit card on file.  Can't get any chat or anyone on the phone.  QB is breaking the biggest rule in business - make it easy for your customers to give you money when they are desperate to do so.  

Help please!!

Hello @billsandke,

You can log in to the Account Management portal to determine your license and product number before installing QuickBooks. Let me show you how.

1. Go to http://camps.intuit.com.
2. Select QuickBooks Desktop.
3. Under Product and Services, select your subscription.
4. Click Details.
5. On the Billing Information section, select your subscription.
6. Enter the changes in your payment information.
7. Click Save and Close.

In addition, here's an article you can read to learn more about this portal: Change your QuickBooks Desktop payment method.

Additionally, I've also included this helpful article for guidance about the other account information you find in this portal: How to use the Customer Account Management Portal for QuickBooks Desktop?

If you have any other concerns, please let me know by leaving any comments below. I'll be here to lend a helping hand.

I was finally able to get in the acct this afternoon. It seems to be fixed.

Thank you. 

I have done all of these things and nothing is working...I have had to go back to Quickbooks 2012 to actually write checks.....

I want to route you to the right support, CherryHepburn.

Reviewing your subscription may need sensitive information that will thoroughly help us check your account. I'd suggest reaching out to our Phone Support Team so they can further investigate the cause why you're unable to get rid of the subscription expired error after performing the steps my colleagues provided. 

You can use this link that will give you more information about our support hours and types: Contact QuickBooks products and services Support.

If you have other questions, please don't hesitate to post them here. Take care!

I am starting to regret ever dealing with QuickBooks. I also had the interruption in Jan, I happened to be at a customers house trying to get paid at the end of the job and I could not log into the invoice which I had already saved at the beginning of the job. This was embarrassing as it seems that I did not pay my bills. I had to try and remember what I had quoted to make it match.  Fast forward to today 4/30/21. I am locked out of my account because my free account expired on 4/30, shouldn’t it be midnight tonight?  Or since I already went without a day or so of service earlier this year shouldn’t it be 5/1 or 5/2?  I was planning to upgrade to essentials after filing my taxes this year but this is also a source of contention to me because I attempted this last year and did not realize there was a bunch of downloading to do so I changed my mind but was never able to get a refund for the month of essentials that I never used. I’m currently trying to decide if the convenience of QuickBooks makes up for the lack of customer service. Speaking of customer service when I attempt to start a online chat session the experts are currently off-line.

Thank you for voicing your concerns, @Dan Miller. This is not the experience we wish you to have.

I can see that you wanted to know more details of the time of the scheduled end date of the trial subscription and the refund of the account you've paid last year.

Allow me to share some details about the free subscription, if the trial end date is April 30, it's advisable to do that transactions within April 29. This is because we're unable to give the exact time when the subscription would end.

Regarding the refund you've asked for the QuickBooks Online Essentials Subscription, I'd like to know if you've contacted the support team about this matter last year. They will assess your refund request and send you the updates. If you're not able to do that, I'd recommend speaking with them to address this concern.

You may use the QuickBooks Online Test drive to connect to our Customer Care Team.

Kindly post here again for an update on what happens after calling support. I'll be right here if you need further help. Have a good one!

It is ridiculous that if a subscription ends on April 30 I need to get everything done by April 29 because I’m not sure when it ends on April 30. Typically when something expires on April 30 it expires at midnight on April 30.  Also the main point I was trying to make was that I went without the service for a day or two back in January so I should get a couple of more days after the expiration. Furthermore since tax deadline was extended the right thing for your company to do would’ve been to extend this subscription until the new tax day.  Lastly, I tried to get a refund last year for essentials I was told it was not possible, this is not important to me at this time I was just using this to demonstrate how poor QuickBooks customer service policies are. I believe your company believes that since you have a good product you can have terrible customer service and people will deal with it which is probably true.  I also found it ironic that “the experts were currently offline” during business hours on the day that Quickbooks likely shut down thousands of small businesses.  

Is this happening again? We were just in QB self-employed yesterday and today it's saying to resubscribe. The last payment went through successfully on Feb 13th so it's up to date and it seems this is a glitch. 

I know this hasn't been an easy process, nicoco. Let me make it up to you by making sure you can resume working on your file.

Strange behaviors in QuickBooks Self-Employed are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

To fix this, I'd recommend accessing your QuickBooks account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once logged in, check if you're already subscribed. If it does, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

You can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Additionally, I've included our QuickBooks Self-Employed Overview article for future reference. There, you're able to see how the program helps you track everything throughout the year.

I'm only a few clicks away if you need assistance with your other QuickBooks tasks, nicoco. It's always my pleasure to help you out again.