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sflaa1
Level 4

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Is there a setting that controls this that I need to change?
Solved
Best answer December 10, 2020

Best Answers
RenjolynC
QuickBooks Team

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hello, sflaa1.

 

I appreciate the details you've provided with regard to the notifications. You'll also want to check your profile and go to the Posts tab. Then, click the post to see the replies.

 

Here's a sample screenshot of what it looks like:

 

 

Please keep us posted on how it goes. I'll be standing by for your response. Thanks.

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7 Comments 7
JessT
Moderator

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hello sflaa1!

 

I can see that you posted a question 3 weeks ago prior to this and got an answer from JovychrisA.

 

By default, the responses are sent to the email address associated with your profile. However, there's an option to stop receiving responses, so we'll check your settings for that.

  1. Click your profile picture in the upper-right hand corner.
  2. Choose My Settings. If you don't see the My Settings menu, change the Flag Icon to Global, and click your profile pic again. Don't forget to select the US flag back after checking your settings.
  3. Click on Personal and then Email.
  4. Uncheck the Don't send me any community emails checkbox and choose Save.

Check the Spam and Trash folders of your email as well. The responses might route in there. You should get an email for my response, too.

 

Let me know if you need more help. Have a good one!

sflaa1
Level 4

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hi JessT,

 

Thank you for your response.  I did not receive an email advising of the response from JovychrisA.  In trying to follow your instructions, i have neither my settings under my profile pic in upper right nor a flag icon to change to Global.  Is it possible there is an update to QBO that has not been done?  However, in the Gear icon and then Account and Settings, under Contact information - it shows my email address as the company email address and shows another staff member's email address as the "Company-Facing" email address - whatever that means.  So where do we go from here?

 

Thanks,  Stephen.

MadelynC
Moderator

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

There’s no update reported to us regarding this kind of changes in QuickBooks, @sflaa1.


Let me step in and provide information to ensure you’ll be able to notify again. 


Once you posted a question in the Community, the program will send you an email notification when someone answers your question. As long as the Don’t send me any community emails option is unchecked, you should be notified. You can check out your email folders. It might be moved to your Spam or Junk folder. 


The Ring bell under My profile will also show you notifications if someone tag or mentioned you on a post. 

Capture.PNG
To locate the Community discussion you’ve posted, you can visit your profile by clicking this link here. You can click the Replies and Posts menu to view all the replies to your concern. I’ve also include JovychrisA's recommendation for your post.


In QuickBooks Online you have the option to use your company email or a different email when sending your forms to your customer. The Customer-facing email is the email you use wherein your customers can contact you while the Company email is where QuickBooks can contact you. 


Check out this short video about the Community and the guidelines for additional reference.


Stay in touch with us if you have other questions. We're always here to help. Take care.

sflaa1
Level 4

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hi MadelynC - thanks for your response.  I only saw it because I kept this message page open at the community website.  I did not receive an email notifying me that you sent a message.  I used to get emails, but no longer do.  I do see what you're referring to regarding the bell and notifications under it.  They are there, but I don't typically keep this websiite open and rely on receiving the email notifications of responses to community questions.  How can I get that back?  Or does nobody have that functionality any more?  I would really appreciate if we could get this fixed.  Thanks!

sflaa1
Level 4

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hi again MadilynC,

 

Correction on my last post - I did receive notification of your message, and it was in my spam folder.  the other responses here in this thread did not show up there.  Maybe the problem is fixed.  I'll watch my spam folder on Friday for your response.  Thanks,  Steve

RenjolynC
QuickBooks Team

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hello, sflaa1.

 

I appreciate the details you've provided with regard to the notifications. You'll also want to check your profile and go to the Posts tab. Then, click the post to see the replies.

 

Here's a sample screenshot of what it looks like:

 

 

Please keep us posted on how it goes. I'll be standing by for your response. Thanks.

sflaa1
Level 4

A week or 2 ago, I posted a question to the community. I have since resolved the issue, but don't know why I didn't receive a response from the community.

Hi RenjolynC - Thank you for the response.  The initial problem was that I received no email to notify me that someone had responded to my question.  That seems to have resolved itself somehow.  the problem was not here at the community site, it was in the emailing of notifications on replies.  I guess I can consider this resolved and will indicate so next.  thanks for your help.  Steve

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