Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHello there, Gracefully23.
Let's try resetting your application's data. This way, we can identify what's causing the Discount Unlocked message to populate.
You can do that going to the Help menu and then select Reset App Data.
You can also take a look at these articles that has the lists of what we can do on the QuickBooks Online app:
I'll be around if you need help. Take care!
I appologize but this is getting frustating!
You Cant get tothe "help" menu in the app, if you cant get passed the "Discount Unlock" Screen.
IE. NO Home Page.....
Thanks for getting back to us, @boatus.
I understand what you're feeling now and how important to access your account without any issue. Allow me to help sort this out for you.
To start, let's make sure that the app's O'S version is 9.3 or later to get the latest updates. This way, the mobile device is up to date to its most recent operating system version.
To check for an update on a supported Apple device:
Also, we can clear the cache of the mobile app to eliminate the accumulated junk files. You'll have to select Setting General iPhone Storage and choose QuickBooks Online. Then, tap the Offload App. For more details, see the third step through this article: Troubleshooting Quick-Start Guide For The QBO App.
However, if the issue persists, I recommend uninstalling and reinstalling the mobile app. It helps boost the app's performance since it'll have a clean slate.
You can also access your company via the browser as a workaround in case you want to pay your account in QuickBooks.
I've added our QuickBooks Support page. It contains articles, video tutorials, and more that'll guide you in managing your QuickBooks account.
Should you need additional help in completing your task with QuickBooks, you can always find me here. Have a good one.
Did this get resolved for you? I’m having the same issue and have already spent an hour on the chat line with Intuit with no resolution.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.