An employee change de email of the master admin so I dont have access to the master admin account and I cant recover it

Hello there, @lauravjaimes!

You can contact our Customer Care Support so someone can help you recover the Master Admin role of your company.

1. Go to Help.
2. Hit  Contact Us.
3. Enter Master Admin Claims in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

I'm adding this article to learn more about our support hours and types and references in managing your account.

Drop me a comment if you have any other questions. Thanks!