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Connect with and learn from others in the QuickBooks Community.
Join nowGlad you visited our forum, @chrisjcubellis,
There are a few reasons why you’re prompted with Error 103 in QuickBooks Online. Consider this:
If the account is already connected, let's try refreshing your bank connection in QuickBooks. Follow the steps below if you recently made any changes to your bank login:
Also, updating your account manually can help resolve common banking issues. Perform the steps below:
For first time connection, refresh the connection by performing the steps below:
To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?
If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:
I want to make sure this is resolved, so let me know how things go in the comment section . I'll be more than glad to share additional insights and assistance whenever you need it. Have a wonderful rest of the day!
It didn't work....Also I couldn't update my account manually.
QBO doesn't match with the online banking log in.
I've got another solution, @chrisjcubellis.
There are cases wherein some of the banks have multiple names in QBO. Be sure to select the correct link when logging in.
Here's what you can do:
You can refer to this link for more information: Identify the correct bank.
If the issue persists, I'd suggest contacting our Online Support so they can isolate this further. My colleague has provided the steps above on how to contact them.
You can always get back to me if you need anything else. I'll be around to help. Have a good one.
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