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chrisjcubellis
Level 1

Banking error 103 I can log in on bank with same username and password. only Quickbooks can't log in

 
3 Comments 3
Jen_D
Moderator

Banking error 103 I can log in on bank with same username and password. only Quickbooks can't log in

Glad you visited our forum, @chrisjcubellis,

 

There are a few reasons why you’re prompted with Error 103 in QuickBooks Online. Consider this:

  • The bank recently made some changes with their security feature or connection.
  • Log in credentials set up in QBO doesn't match with the online banking log in.

If the account is already connected, let's try refreshing your bank connection in QuickBooks. Follow the steps below if you recently made any changes to your bank login:

 

  1. Go to the Banking menu.
  2. Find the account that generated Error 103.
  3. Click on the pencil icon.
  4. Hit the Edit sign-in info.
  5. Input your log in credentials, then click Update.

Also, updating your account manually can help resolve common banking issues. Perform the steps below:

 

  1. From the left toolbar, select the Banking menu and tap the Banking tab.
  2. Click to highlight the account you're updating, then hit the Update button.

For first time connection, refresh the connection by performing the steps below:

 

 

  1. Go to Banking from the left menu and choose the Banking tab.
  2. From there, click the Add Account button.
  3. Enter your financial institution’s URL or name on the search box and see the results.
  4. Select the bank and click Continue
  5. Follow the on-screen instructions to connect your bank account.


To learn more about fixing online banking issues, see this article: What to do if bank transactions won’t download or there's a bank error?

 

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

I want to make sure this is resolved, so let me know how things go in the comment section . I'll be more than glad to share additional insights and assistance whenever you need it. Have a wonderful rest of the day!

chrisjcubellis
Level 1

Banking error 103 I can log in on bank with same username and password. only Quickbooks can't log in

It didn't work....Also I couldn't update my account manually. 

QBO doesn't match with the online banking log in. 

IntuitLily
Moderator

Banking error 103 I can log in on bank with same username and password. only Quickbooks can't log in

I've got another solution, @chrisjcubellis.

 

There are cases wherein some of the banks have multiple names in QBO. Be sure to select the correct link when logging in.

 

Here's what you can do:

  1. Click on the Banking tab and select Add account in the top-right.
  2. Open a new tab in your browser, and head to your bank's website. You'll want to be on the first log-in screen you use to access your account. Make sure you're logged out. Once you are, copy the URL from the top of the page.
  3. Go back to your QBO account. Paste the URL into the search bar. This will ensure that you're connecting to the correct extension.
  4. Sign in again using your bank’s login credentials.

You can refer to this link for more information: Identify the correct bank.

 

If the issue persists, I'd suggest contacting our Online Support so they can isolate this further. My colleague has provided the steps above on how to contact them.

 

You can always get back to me if you need anything else. I'll be around to help. Have a good one.

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