Can I get transfer to a new Master Admin? We just purchased this hardware store. He is the previous accountant who set up QBO, and he will not return any calls/emails.

Glad to see you in the Community, @dana9702.

Yes, you can transfer the Master Admin role. In your case, I'd suggest contacting our Customer Support Team since the previous accountant isn't reachable. Our agent will assist you by gathering the necessary information to complete the Master Admin claim. Once done, the rights will be transferred to you or any other desired account user. 

Here's how to reach our support team:

1. Sign in to your QuickBooks Online company.
2. Click the Help icon in the upper right of the screen.
3. Select Contact US on the pop-up. 
4. Enter what you're needing assistance with in the How can we help? field and choose Continue. 
5. Click Get a callback.
6. Enter your contact information.
7. Select Call me.

To ensure we address your concern on time, please check out our support hours and contact us at a time convenient to you: Support hours and types.

I have included these articles, should you need a reference about the user types and how to transfer the master admin role in QuickBooks:

• Change your QuickBooks Online master admin user
• User types in QuickBooks Online
• Add, delete, or change user access

Don't hesitate to reach out to me here in the Community with any additional questions or concerns you may have, I'm here to lend a hand. Have a nice day ahead!

@dana9702 

For your reference

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

Otherwise you will need a workaround with additional cost to consider.

Contacting support for help in changing the admin does not work.  They have no clue on what they are doing, they request documents that get lost or considered incorrect. When someone quits and changes the admin and does not leave the password or passwords. So far it has been impossible.  Intuit needs to fix this 

Hi there, jdbritton.

Thank you for visiting the QuickBooks Community. I can see the importance of being able to change or transfer the master admin role in QuickBooks. With this, I'll ensure you'll be routed to the right support team to assist you further on this matter.

When the previous primary admin isn't around or can’t make the change on their own, you'll need to send a request to our account protection. Then, to protect your account and data, we need documentation to confirm that you have rightful ownership or access privileges for the account. 

Furthermore, you'll have to sign in with your email to view the form. If you're unable to see a form, sign in to your Intuit Account to access QuickBooks. If you don't have an Intuit Account, you'll have to create one. After that, you'll have to make sure to complete the form with the correct information. 

Once done, your case will be reviewed as soon as possible. You will receive an update via email with the status of this request. If the request is approved we’ll let you know that we transferred the primary admin or contact role to you. All you'll need to do is sign in using the email address you provided us the next time you use QuickBooks. To see further details, you can open this article: Request to be the primary admin or contact.

Also, I recommend contacting our QuickBooks Support Team. They can pull up your account and will help you further on this matter to achieve your goal.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

Lastly, you may refer to this article to see various details about the different options for users and how you can manage their roles and limit their access to specific tasks: User roles and access rights in QuickBooks Online.

Let me know if there's anything else you need help with managing the Master Admin role. that I'm always here to help you anytime, jdbritton. Take care and keep safe!

@jdbritton 

Can you still access your account as a Company Admin?