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30-0145801
Level 1

Can you assist me in resubscribing to a canceled subscription?

 
3 Comments 3
Rejeil_O
QuickBooks Team

Can you assist me in resubscribing to a canceled subscription?

Hi there, @30-0145801.

 

Sure. Let me assist you in resubscribing your QuickBooks Online account.

 

Once you sign in your QuickBooks Online account, you should will prompted to resubscribe. If not, please follow these steps on how:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Gear icon.
  3. Select Account and Settings under Your Company.
  4. Choose the Billing and Subscription, then Resubscribe.
  5. Enter the updated billing information in the fields.
  6. Hit the Subscribe button.

 

After you sign in, check the next charge date. If it's a date in the past, you can contact our QuickBooks Support to prevent back-billed charges from occurring.

 

Here's how to check the date of the next charges:

 

  1. Log out your QuickBooks Online account, then log in again.
  2. Go to the Gear icon.
  3. Choose the Account and Settings tab.
  4. Click Billing and Subscription.

 

To learn more about resubscribing your QBO account, you can read this article: How to resubscribe or reactivate QuickBooks Online.

 

I also added an article in case you need help updating your billing information in your QBO account: Update the payment information for your subscription.

 

If you have additional questions, feel free to leave a message below. I'm always around here in the Community to help. Take care always, and have a great day.

DCR
Level 2

Can you assist me in resubscribing to a canceled subscription?

Good luck with that.  I have tried 8 times and been rejected 8 times.  Even after doing exactly what I was told to submit by UK customer care.  I have been at this for nearly a month.  Our company is dying.  We cannot chase debts, or pay suppliers.

SarahannC
Moderator

Can you assist me in resubscribing to a canceled subscription?

Hello there, DCR.

 

It seems like you've posted similar concerns here. My colleague provided an answer to your question. Just in case you haven't been notified of the response, please consider checking this link to view the details: https://quickbooks.intuit.com/learn-support/en-uk/other-questions/re-how-do-i-make-a-complaint-about...

 

If you have follow-up questions, please let us know anytime. Take care and stay safe.

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