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Level 1

Cannot enter statement charges. Screen is completely different.

I cannot enter statement charges.  I am doing bills for the month and about halfway through, the screen changed and will not allow me to enter.

3 Comments
QuickBooks Team

Re: Cannot enter statement charges. Screen is completely different.

You can do the basic steps to refresh you browser and start fresh, gage1. I can walk you through it.

 

Please log in to Self-employed in a private window and continue entering your charges. This disables the cache from saving new data and it's a good start to check browser issues. If it works fine, you can go back to your regular browser and clear its cache. If not, you can try other browsers like Chrome, Edge, Firefox, or Safari to isolate the case.

 

Please let me know how it goes.

Highlighted
Level 1

Re: Cannot enter statement charges. Screen is completely different.

How do I long in to private window?

Content Leader

Re: Cannot enter statement charges. Screen is completely different.

Good afternoon, @gage1.

 

You can open a Private Window in all supported browsers using the corresponding keyboard shortcut below:

  • Chrome: Ctrl+Shift+N
  • Internet Explorer: Ctrl+Shift+P
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

PrivateWindow.png

Browsing while in a Private Window prevents the browser from collecting cache files (cookies), and also disables any features or benefits gained from already-collected files. Since these files can often become outdated or corrupt, using a Private Window allows you to access QuickBooks with a fresh slate to see if it resolves the issue.

 

Once you've opened a Private Window, navigate back to QBSE, sign in as you normally would, then try entering the statement charges again. Please keep me in the loop on your progress with this, I'm always happy to lend a hand. Thank you for reaching out and take care.

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