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Hey there, @bagsrepair.
Thanks for taking the time to reach out here in the Community. I'd be happy to help you with getting in touch with a live specialist.
Below are the instructions on how to request a callback in QuickBooks Online.
Also, QuickBooks offers a chat where you can speak with an agent there. You can refer back to this article with additional information about talking with someone in chat: Contact Us.
If you have any more questions, please don't hesitate to reach back out. Have a good one!
If you purchased the QBO account thru your accountant, you have to ask them to release your account and assign you as the Master Admin. Otherwise, you will need another effort to claim your data.