How do I cancel my account

Hello there, amosarrington79.

I'm here to guide you on how to cancel your QuickBooks Online account.

The steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

Here's how to cancel an account purchased online, directly from Intuit:

1. Open a web browser on your computer, not a mobile device.
2. Sign in to QuickBooks Online as the primary or company admin.
3. Go to Settings ⚙ and select Subscriptions and billing.
4. In the QuickBooks section, select Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel your trial.
5. Follow the on-screen steps.

For more details on canceling QuickBooks Online, you can check out this article: Cancel your QuickBooks Online subscription or trial.

For info on what happens to your account after cancelation, please refer to this article: What happens to my QuickBooks Online data after I cancel?

I'm still open to your replies if you have additional questions about canceling QuickBooks Online. Have a good one.

I talked to someone yesterday that signed me up for 3 accounts but I really want one account with 3 chart of accounts.  I’m just really confused and ready to just cancel the whole thing.  

Hi Carmie, I'm here to assist you in managing your QuickBooks Online (QBO) accounts. 

If you have two unnecessary accounts in QuickBooks, you cancel them easily. However, please note that having only one QBO account with just three chart of accounts in the system isn't possible. This is because there are built-in default chart of accounts that you can see when you open QuickBooks.

To cancel an account:

1. Open the QuickBooks account in question.
2. Select the Gear icon at the top right.
3. Choose Subscriptions and billing under PROFILE.
4. Find the product, then click on Cancel.
5. A window will appear. Follow the onscreen instructions.

Please know that you can reactivate your account anytime.

Here are some articles to understand more about the chart of accounts in QuickBooks: 

• Learn about the chart of accounts in QuickBooks Online
• Add an account to your chart of accounts in QuickBooks Online

Get back in the Community section if you have further questions or need assistance managing your subscription. I'm always ready to lend a hand. Take care.

@Carmie Robertson 

One QBO account is for one company file. You can use QB Desktop to manage multiple company files with a single license.

I canceled my account 3 days ago. Please advise 

I'm here to share my knowledge and expertise about the cancelation of an account in QuickBooks Online (QBO) to guide you on what to do moving forward, jborci.

Once you cancel your QBO subscription, you will only have Read-only access to your account. This mode will allow you to view and download it, depending on the data availability and exportation policies after performing the canceling process.

On the other hand, the ability to make changes is not available when the cancelation procedure is complete. Thus, you can resubscribe to the program to utilize your account again and manage your business. Please know QuickBooks preserves your company data for 365 days following the cancelation date. That said, if you resubscribe during the period, your data will still be available. I'll show you how to reactivate your subscription:

1. Sign in to your QuickBooks Online account.
2. Go to the Gear ⚙ icon, then select Subscriptions and Billing.
3. Click Resubscribe for the QuickBooks plan.
4. Enter the updated billing info, then press Subscribe.

Moreover, here is a helpful article to guide you in updating and managing your QuickBooks account effectively: Manage billing, payment, and subscription info in QuickBooks.

Additionally, don't forget to export your reports, lists, and other files from QBO to create a backup of your business information for future use.

With this, you'll be informed and guided on things you can do after canceling your subscription. For further assistance and other questions, you're free to post them here on the Community page, jborci. We'll jump right in to provide some help. Have a great day!

Where can I find settings?

Thank you for joining the thread, @611985.

I can help you to find the settings in QuickBooks Online (QBO).

To find it, you can click the Gear icon at the top right corner next to the Notification bell icon in QBO. You can refer to the screenshot below:

If you want to cancel your subscription, here's an article that gives you detailed steps: Cancel your QuickBooks Online subscription or trial.

In addition, I'll provide this resource to learn more about what will happen to your QBO data after ending your subscription: What happens to my QuickBooks Online data after I cancel?.

Feel free to comment below if you have other queries regarding your QuickBooks account. I'll be here to help. Keep safe always.

It won't let me cancel, i can't log in to selr employed, and it stop automatically updating receipts this is a bull shi! Service for 300$ a year. A Circus Show

I acknowledge the challenges you're encountering with the cancellation process for your account, logging in, and receipt updates in QuickBooks Self-Employed (QBSE). I'm here to assist you with resolving these issues, Bulls.

Could you provide more details about what specifically happened when you attempted to log in to your account? This information will aid me in effectively addressing these issues. 

In the meantime, here are some troubleshooting steps you can take to recover your account. If you've forgotten your user ID or password but still have access to your phone or email on file, you can still regain access to your account. 

Here's how:

1. Go to our sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
5. When prompted, reset your password. Or, you can select Skip.

However, if you lost access to your phone number and email address, you could use the account recovery form in this article to recover your account as an alternative. We'll process your account request within one business day.

Regarding the receipt updates, once you upload a receipt, the system does not automatically update it. Instead, QBSE extracts the details from the receipt and creates a transaction for your review. If you want to ensure accurate receipt details detection, you can also clear your data to allow the program to identify the details accurately. 

However, if the issue persist, I suggest that you get in touch with our QuickBooks Support team. You can follow the detailed steps below:

1. In your QBSE account, click Assistance from the top bar.
2. Enter your concern, then select Talk to a human and choose I still need a human.
3. Choose a way to connect with support.

If you're considering resubscribing, you can refer to this article for guidance: Resubscribe to QuickBooks Self-Employed.

I also encourage you to visit these links for information on exporting transactions, reports, and other relevant matters:

• Export transactions and get reports
• Resubscribe to QuickBooks Self-Employed

Please don't hesitate to let me know if you have other concerns or inquiries about managing your QBSE subscription. I'm just around to help. Take care always.

Hello, I have tried multiple times to cancel my account and am still being charged monthly. I do not have a job right now, and these charges are causing me serious financial harm. Please help me

Hello there, Tonya.

After reviewing your post, I see that you tried to cancel your QuickBooks Online (QBO) subscription but are still being charged each month. I understand your current situation, and I’m here to help.

I understand the importance of resolving this matter and appreciate you bringing it to our attention. Once you cancel your subscription, you shouldn't be charged again. To sort this out, I recommend contacting our support team for further assistance. The team has the tools to help you investigate this matter. Here's how you can contact them:

1. Log in to your QuickBooks Online company.
2. On the upper right corner of your screen, click on Help.
3. Select or type Contact Us.
4. Start entering your concern, then select Let's Talk.
5. Please choose a way to connect with us:

• Assistant tab and select Talk to a human.
• Search tab and click on Contact Us to connect with a support expert.

Moreover, you can get your data out of QBO to still have a copy of files. For a guide, check this link: Export data out of QuickBooks Online.

Tag us if you need further assistance canceling your QBO subscription or other QBO-related concerns. We're here to help. 

@Tonya Smith 

QB Online or QB Self Employed?