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The option to purge company data is only available for QuickBooks Essentials, Plus, and Advanced users with less than 60 days old worth of data. If you’re on Simple Start, and need to start over, you will need to cancel your account and sign-up to start a new company.
Step 1: Cancel your current account
Step 2: Start a new company
This information can be found in this article: Delete your data and start over in QuickBooks Online
If you have questions, please leave a comment and I'd be happy to help.
You are unable to purge QBO Simple Start. Open a new account instead.
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