The Primary contact can make changes to the account like updating the company's credit card information. We take the privacy and security of your data and we want to make sure only the authorized users can access your account.
Base on the nature of you concern, the only way to fix this is by reaching out to our QuickBooks Support Team. Concerns that requires pulling up your account including updating the primary contact information requires help from them.
Also, the phone support is no longer accessible in QuickBooks Desktop, instead, you can reach them through chat.
Click Help at the top menu and select QuickBooksDesktopHelp.
In the Have a Question? window, enter a topic.
Hit the Stat Messaging button.
If you still don't have the Contact us option, you can also use one of two available links in the How to message us outside of the product section of our Contact QuickBooks Desktop support article to get in touch with a Customer Care Team representative through chat.
I am the ONLY contact and today QB is telling me that I am not the Primary Contact. Now I can't update our credit card to pay for payroll update. I do NOT have a "contact us" option on Help.
Working weekend and Same problem has happened to me, during the busiest time to complete payroll tasks. My subscription does not expire until next month, but the system is insisting the credit card be updated, which it will not allow because I am not the primary Contact! Which is impossible as I am the only person associated with this account with Quick Books Desk top, Online, Payroll, ProSeries and am a ProAdvisor. No help available until Monday at 8 by chat.
Scroll down to the Primary Contact section to see the details.
Verify if your name is listed as the primary contact.
If you're the current primary contact, yet unable to update billing info, I'd suggest reaching out to our Customer Care Team. They are available from 6 AM - 6 PM PST Monday-Friday and 6 AM - 3 PM on Saturdays. This way, they can investigate and take further action to fix this problem. They can also help you update the info for you. Additionally, if the current primary contact is no longer associated with the company and you wish to change it to a new one, you can send a request to our team to do so.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Give a brief description of your issue.
Select Let's talk, and then choose a way to connect.