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GraystoneRV
Level 1

I cancelled my subscription two months ago, so why am I still being charged?

 
1 Comment 1
Jen_D
Moderator

I cancelled my subscription two months ago, so why am I still being charged?

Thanks for reaching out to the QuickBooks Community, @GraystoneRV.

 

If you are billed again for an inactive service, it could be that the subscription wasn't cancelled successfully. Another reason is there might be another service linked to your account that is still active. Don't worry, I can direct you to the right team who can check your billing details and discuss the refund options.

 

Concerns related to billing is handled by our Live Support Team. Our Billing and Collections representatives can view your account and check any services or billing attached to your account. To contact us:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

To ensure we address your concern on time, check out our support hours.

 

For information and instructions on how to cancel a QBO account, see this link: Cancel your QuickBooks Online subscription or trial.

 

If you have any further questions about cancellations or have other concerns in QuickBooks that needs immediate attention, please tag me anytime. I'm always right here to help you. Have a nice day!

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