Good day, everyone.
I've checked the QuickBooks status page to verify if there's an ongoing investigation, but I haven't come across anything with system issues.
One of the possible reasons why you're having trouble logging in can be sometimes caused by a stored cache and cookies in your browser. Let's try accessing your QuickBooks Online (QBO) account through an incognito window to determine if it's a browser-related issue.
Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, you’ll have to go back to your regular browser and clear the cache to improve the program's performance. If not, I'd highly suggest using other supported browsers.
If you have any questions, please let me know. I'll be here and ready to help anytime. Have a good one.
