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Not applicable

Re: Basically, you can't remove the password. See link below...

Dear BettyJane,

I have trouble understanding your following response:

"Also, TurboTax has the option to set up a password when accessing your account. However, this isn't that necessary for it doesn't contain other personal details.

QuickBooks detects the presence of the following data and ensures strong control:

  • Employee and Employer Social Security Number
  • Employer EIN
  • Employer Bank Details (Routing Number, Account Number)
  • Vendor Tax ID"

If TurboTax gives the user the option to set up passwords, why not QuickBooks?

I don't know how familiar you are with TurboTax, but you should be aware that Turbotax requires a lot of "personal details." Specifically the same type of details as QuickBooks:

QuickBooks                                                TurboTax

Employee  SSN

Employer SSN

Community Contributor **

Re: Basically, you can't remove the password. See link below...

Not your choice.  That is our business and who we do or do not allow access to is frankly..none of your business.  This is a tool that is suppose to make our lives easier. The attitude of "we know best" is the problem.

Not applicable

Re: Basically, you can't remove the password. See link below...

Your comparison of QuickBooks to TurboTax is flawed.

You state: "Also, TurboTax has the option to set up a password when accessing your account. However, this isn't that necessary for it doesn't contain other personal details."

 

That is not true. Both programs store very sensitive personal details.
In fact TurboTax's personal details may be more sensitive than those in QuickBooks, especially for those QuickBooks users, like me, who don't use the payroll function at all and have no need for SSNs in QuickBooks. We rely on an outside payroll service.

 

If the password is optional for TurboTax, why shouldn't it be optional for QuickBooks??
Your justification that "this isn't that necessary for it doesn't contain other personal details" is just plain wrong. The sensitive data that QuickBooks detects exists to the same extent in TurboTax.
In both programs you may find the employee and employer Social Security number, but in TurboTax it is absolutely necessary for the program to function properly, while in QuickBooks, at least the way I use it, it is not necessary and in fact I don't enter any Social Security numbers.
Same for the employer EIN. Necessary in TurboTax; not used by me in QuickBooks.
As for employer bank details, I don't use them in QuickBooks, but in TurboTax I need my even more personal taxpayer bank details in order to e-file a return.
A vendor tax ID may be necessary to fill out 1099s in QuickBooks, but third-party tax IDs are just as necessary in TurboTax to input Schedules K-1 and the various laundry lists of 1099 forms (the common ones being MISC, DIV, INT, R).

So, with all due respect, your logic is wanting.
And I hope that my pointing out this information to you does not result in the worst of all solutions, imposing an equally heavy-handed password  system within TurboTax.

I'm in complete agreement with @dskurth. Let your users use your programs the way they want to use them.

Community Contributor **

Re: Basically, you can't remove the password. See link below...

Ditto to what Truth_Above_All said.  I never put anyone's social security number, nor do I use the bank information.  I purposely keep them separate.  The point is, that intuit, is trying to force us to work with their own idea of work flow.  That does not exist.  I have been considering other packages that are more open, due to this..not there yet, but am thinking about it.  Especially with Turbo Tax  being horrific in relationship to quickbooks.  Would not even import my records and when it has, it was wrong.  Just used it has a giant form generator.

Not applicable

Re: I do not want a password

did you get then to agree to no password or what other software did you buy?

Not applicable

Re: Basically, you can't remove the password. See link below...

I don't find "Help - Send feedback online"

 

Not applicable

Re: Basically, you can't remove the password. See link below...

You are only protecting my information from me.  Next thing is the manufacturer of my file cabinets forcing them to lock every time I close a drawer...and then needing new keys every 3 months???

The same information is in there.

Moderator

Re: Basically, you can't remove the password. See link below...

Hi, cajjoe.

I can help walk you through the process of sending feedback via QuickBooks Desktop.

 

You can follow the step-by-step process on you can send feedback online in QuickBooks Desktop.

 

Here's how:

 

  1. Click Help at the top menu bar.
  2. On the drop-down list, click Send Feedback Online then choose Product Suggestions.
  3. Choose the Type of Feedback and Product Area.
  4. Enter the feedback information.
  5. Hit Send Feedback.

 

 

You may find this article helpful: Use the Automated Password Reset Tool for QuickBooks Desktop.

 

As always, you can reach out to our QuickBooks Desktop Support if you need additional help and if you need to discuss sensitive information.

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Click Contact us.
  3. In order to route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We’ll provide you a few options. You choose which one is best for you

Keep me posted if you have any other concerns about QuickBooks Desktop. I'm here to help.

Not applicable

Re: Basically, you can't remove the password. See link below...

Since there is power in numbers, why aren't any of you thinking of a class action in response to this password B/S...????

QuickBooks Team

Re: Basically, you can't remove the password. See link below...

Thanks for joining this thread, @Meeeeeeeeeeeee.

 

Allow me to step in and provide some additional information about the password security in QuickBooks Desktop (QBDT).

 

As my colleagues mentioned, the password security in QBDT cannot be removed.  I understand that it takes time to keep entering your login credentials when accessing the company file. However, this is designed to protect your critical data such as your Social Security Number, Company EIN, Bank Information (Routing Number, Account Number), or Vendor Tax ID.

 

For additional reference, you can check this article to learn more about the password security for QuickBooks Desktop.

 

It's our priority to provide products and services that suit your business needs. I'll make sure to take note of your request. In the meantime, I'd suggest visiting our QuickBooks New Features. This way you'll be updated with the latest news and updates including product improvements. 

 

Simply go to Help menu bar, select New Features, then click New Feature Tour

 

Please know that you're always welcome to post if you have any other concerns. Have a good one. 

Not applicable

Re: Basically, you can't remove the password. See link below...

Don't thank me, I didn't ask for your assistance. 

Again, a class action denouncing continued manipulation and control of a paid for service, should get things changed. 

Highlighted
Not applicable

Re: I do not want a password

My QB doesn't have any of the following: employee and company social security #, company EIN, company bank details (routing number, account number), or vendor tax ID.  So this is how i took off the sign in when opening my QB PRO.  Go to  Company --- Set up users and passwords -- Set up users --  I only have 1 user so I doubled clicked on that user --- i deleted both passwords --- choose Select for Challenge Question --- Click Next --- Click No ---Click Finish

Community Explorer **

Re: Basically, you can't remove the password. See link below...

I just purchased Quickbooks Desktop Pro and I am disappointedly looking at this thread only to find out why Intuit feels they need to tell me what information I need to have a password on, as if they are running my business, and on top of it, how complex my password needs to be. How absurd this is.
Experienced Member

Re: Basically, you can't remove the password. See link below...

Ok I had an old version - have just wasted 2-3 hours of my VERY valuable time - finding out that to login I now have to 'RUN AS ADMINISTRATOR' AND PUT IN A PASSWORD - This is stupid - I am the one woman band and you are frustrating me beyond belief.  Had to change from online - because I got ripped off by some in that lied to me about pricing.  Still haven't received that refund.  Then upgraded to a new version and really have spent so much time getting it going - that I haven't been able to use it.

 

Stop!!! 

Anonymous
Not applicable

Re: Basically, you can't remove the password. See link below...

This isn't the kind of service I want you to experience, @lilylulu.

 

Entering your login credentials when accessing the company file isn't convenient especially if you're busy managing your business. But we need to help ensure that the person attempting to access your file account is authorized. 

 

I appreciate you telling us your feedback. Letting us know about this will also let our developers know what they need to consider in the future updates. 

 

Also, I'd like to route you to our Customer Support regarding your refund. They can check and verify your billing information using their tools.

 

Here's how:

  1. Go to https://help.quickbooks.intuit.com/en/contact.
  2. Select the product and topic.
  3. Click the Start a Message tab.

Let me know if there's anything you need or if you have additional questions. I want to help however I can.

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