Hello beadearreader,

You can invite the user using a new email, then transfer the admin rights to the new user to unlink. Let me guide you through the steps.

1. Click Gear.
2. Click Manage Users.
3. Click Add user. Then, follow the steps that will guide you through the rest.
4. Click Save.

Once done, remove the old master admin (user) to unlink your email to the account. Then, verify your login credentials via the incognito window. Just press CTRL+SHIFT+N.

You can read these articles to learn how to manage users in QuickBooks:

• Add, delete, or change user access.
• Change your QuickBooks Online master admin user.

For more help articles about account management, please visit our site: Account management for QuickBooks Online.

Please leave a comment below if you have additional questions. I'll be around to help.

The company is signed up for the Simple Start subscription and is only allowing one user which is the master admin.  I'm unable to invite a user.  Now what do I do?  Thank you.

Hello there, MBStudio.

We can change your log in credentials using the Customer Account Management Portal (CAMPs).

Here's how: 

1. Go to camps.intuit.com.
2. Sign in using your QBO account. 
3. You'll see multiple products, choose QuickBooks Online.
4. From there, you can remove authorized user. 

After you've changed your credentials, please sign out and sign back in using a private browser. 

Please let me know if you have further questions.