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Level 1

I have 3 businesses under 1 account how do I unlink one of them?

I manage 3 separate businesses under 1 profile in Quickbooks online.  One of the businesses is moving to another city and we need to unlink from the other 2.  It has its own Company ID number separate from the other two, but when I log into the online account for this company a message pops up that says, "Unfortunately, there is no QuickBooks Online company associated with (email address)...".  I always sign in under one user id to access all three accounts.  I contacted QB support, but the rep (who was extremely nice) could not help me. 

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QuickBooks Team

Re: I have 3 businesses under 1 account how do I unlink one of them?

Hello beadearreader,

 

You can invite the user using a new email, then transfer the admin rights to the new user to unlink. Let me guide you through the steps.

  1. Click Gear.
  2. Click Manage Users.
  3. Click Add user. Then, follow the steps that will guide you through the rest.
  4. Click Save.

Once done, remove the old master admin (user) to unlink your email to the account. Then, verify your login credentials via the incognito window. Just press CTRL+SHIFT+N.

 

You can read these articles to learn how to manage users in QuickBooks:

For more help articles about account management, please visit our site: Account management for QuickBooks Online.

 

Please leave a comment below if you have additional questions. I'll be around to help.

Level 1

Re: I have 3 businesses under 1 account how do I unlink one of them?

The company is signed up for the Simple Start subscription and is only allowing one user which is the master admin.  I'm unable to invite a user.  Now what do I do?  Thank you.

QuickBooks Team

Re: I have 3 businesses under 1 account how do I unlink one of them?

Hello there, MBStudio.

 

We can change your log in credentials using the Customer Account Management Portal (CAMPs).

 

Here's how: 

  1. Go to camps.intuit.com.
  2. Sign in using your QBO account. 
  3. You'll see multiple products, choose QuickBooks Online.
  4. From there, you can remove authorized user

After you've changed your credentials, please sign out and sign back in using a private browser. 

 

Please let me know if you have further questions. 

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