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BC-MD
Level 3

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

 
Solved
Best answer May 21, 2020

Best Answers
Joesem M
QuickBooks Team

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

Hello there, @BC-MD.

 

There are several ways on how to reset the password, depending on the products you're using. I'll show you how:

 

For QBO, let them follow the steps on how to reset the password for QuickBooks Online.

 

  1. Go to qbo.intuit.com
  2. Select I forgot my user ID or Password.
  3. Enter your phone number, email address, or User ID. 
  4. Hit Continue.
  5. Follow the onscreen instructions. If you used your email address or User ID to verify your account, then you'll receive an email with a password reset link.

For QBDT, here's how to reset the password for QuickBooks Desktop.

 

  1. On the Company Login window, select I forgot my password.
  2. Select an email from the drop-down list, then Next. You’ll be emailed a token to reset your password. 
  3. If you don’t see your email address, select Don’t see your email in the list above? and follow the directions provided.
  4. Enter the token you received.

Also, if your client needs further assistance with the process, I'd suggest reaching out to our Customer Support Team. They have tools like screen sharing that can help them reset the password securely.

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

Let me know if you have any other questions. I'm always happy to help. Have a good one.

View solution in original post

5 Comments
Joesem M
QuickBooks Team

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

Hello there, @BC-MD.

 

There are several ways on how to reset the password, depending on the products you're using. I'll show you how:

 

For QBO, let them follow the steps on how to reset the password for QuickBooks Online.

 

  1. Go to qbo.intuit.com
  2. Select I forgot my user ID or Password.
  3. Enter your phone number, email address, or User ID. 
  4. Hit Continue.
  5. Follow the onscreen instructions. If you used your email address or User ID to verify your account, then you'll receive an email with a password reset link.

For QBDT, here's how to reset the password for QuickBooks Desktop.

 

  1. On the Company Login window, select I forgot my password.
  2. Select an email from the drop-down list, then Next. You’ll be emailed a token to reset your password. 
  3. If you don’t see your email address, select Don’t see your email in the list above? and follow the directions provided.
  4. Enter the token you received.

Also, if your client needs further assistance with the process, I'd suggest reaching out to our Customer Support Team. They have tools like screen sharing that can help them reset the password securely.

 

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

Let me know if you have any other questions. I'm always happy to help. Have a good one.

View solution in original post

Rev-Bill-Fix-Jr
Level 2

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

So because my former 2008 QB for Accountant’s Desktop software is no longer supported, I’m screwed and can no longer access the older files within it?

 

please advise and thank you?

 

Fiat Lux - ASIA
Level 15

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

@Rev-Bill-Fix-Jr 

Contact Support and ask for Intuit Data Service to reset the Admin Password. Otherwise you have to purchase a 3rd party password removal service. 

Rev-Bill-Fix-Jr
Level 2

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

First, thank you for the quick response.

 

however after a intuit site search, can’t locate the support phone number?

 

MaryLandT
QuickBooks Team

I have a Desktop customer that lost / can't remember the admin password... can it be recovered? If so, who do I tell them to contact?

Allow me to help ensure you're able to get in touch with our Live Support Team, Rev-Bill-Fix-Jr.

 

Since we don't provide the actual phone number here in the Community forum, you can contact us outside QuickBooks. 

 

To do so, here are the steps you can follow:

 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/contact.
  2. Choose QuickBooks Desktop, then the edition.
  3. Enter a brief discussion in the box, then click Continue.
    contactusoutsideQBDT.PNG
  4. Choose Chat with us or Have us call you.
    contactusoutsideQBDT1.PNG

Once connected to a customer service representative, you can ask them to help access your company file in a secure environment.

 

Stay in touch if you need anything else with your QuickBooks Desktop account. I'll be right here to provide the information.

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