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audra-rogles
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

 
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Best answer August 12, 2020

Best Answers
ZackE
QuickBooks Team

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

Thanks for becoming a part of the Community, audra-rogles.
 

I'd be more than happy to help you with inviting who you're sending invitations to. I'll just need a little more information about what type of invitation is being sent and preferably which help website you were using. You'll want to make sure it was one of our official resources on Intuit.com.
 

There's a couple reasons to create and send invite requests in QuickBooks Online:

  • Time tracking only user - Employees or vendors can be invited as time tracking only users. They'll only have access to enter their own time sheets and review time reports.
  • Accounting firms - An accountant can be invited to your company. If this invitation is accepted, their user will have the same abilities as your admin. This allows both sides to work together seamlessly.


If your invitation is being sent through email, you'll want to make sure the recipient is checking their spam and junk folders. Sometimes electronic communications will go to these areas, instead of an inbox. There's other things which can also prevent them from seeing a message. They can always check with their service provider on why they're not seeing emails that were sent to their address.
 

Once I have more details about what type of user you're trying to set up, I'll be able to conduct further research.

I've included a few resources about inviting and managing users which may come in handy:


I'll be looking forward to hearing back from you. Have a wonderful day!

View solution in original post

9 Comments
ZackE
QuickBooks Team

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

Thanks for becoming a part of the Community, audra-rogles.
 

I'd be more than happy to help you with inviting who you're sending invitations to. I'll just need a little more information about what type of invitation is being sent and preferably which help website you were using. You'll want to make sure it was one of our official resources on Intuit.com.
 

There's a couple reasons to create and send invite requests in QuickBooks Online:

  • Time tracking only user - Employees or vendors can be invited as time tracking only users. They'll only have access to enter their own time sheets and review time reports.
  • Accounting firms - An accountant can be invited to your company. If this invitation is accepted, their user will have the same abilities as your admin. This allows both sides to work together seamlessly.


If your invitation is being sent through email, you'll want to make sure the recipient is checking their spam and junk folders. Sometimes electronic communications will go to these areas, instead of an inbox. There's other things which can also prevent them from seeing a message. They can always check with their service provider on why they're not seeing emails that were sent to their address.
 

Once I have more details about what type of user you're trying to set up, I'll be able to conduct further research.

I've included a few resources about inviting and managing users which may come in handy:


I'll be looking forward to hearing back from you. Have a wonderful day!

View solution in original post

JEskridge
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I've been troubleshooting the same issue. There is one user in particular for whom the Quickbooks invite refuses to enter their inbox, despite whitelisting the IP addresses listed by Quickbooks to ostensibly enable their correct passage.

 

*If* you haven't yet successfully created a Quickbooks account for this person (i.e., no invitations successfully accepted) here's the workaround that I found: 

 

  • Create a new email account as a dummy.
  • Send the invitations to this new dummy account.
  • Log in to Quickbooks with the new account.
  • Go to "Manage Your Intuit Account"
  • Change the User ID to the final desired one.

This will only work if there is no Intuit/Quickbooks account already associated with the desired account ID. I haven't yet found a suitable workaround if that isn't the case, though.

Saved22
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I have sent invisitations for new employees, as well as old employees,to be able to view their paystubs

after the payroll has been entered thru Quickbooks.  Many times the employees are not recieveing

the link per their emails.  Also sometimes , the invite  won't go thru.  Please help Gwen Wright, James Wright CPA.

CharleneMae_F
QuickBooks Team

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I'm here to ensure your employees will be able to view their paystubs, Saved22.

 

One possible reason the email invitation wasn't received by your employees could be the email is in their junk or spam folder. I suggest checking if it is stored there. If it's not, you'll have to ensure that their email address is correct. Then, I recommend sending the invitation again.

 

 Here's how: 

  1. Go to the Payroll menu and then select Employees.
  2. Choose the name of the employee.
  3. In the Personal info section, select Resend next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce.
  4. Click on Done. The employee will receive a new invitation.

 

If you need further assistance, I suggest contacting our QuickBooks Support Team. They'll be able to further assist you to ensure the invites will go through.

 

Here's how:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in your concern in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

For more information about how to invite your employees to view their pay stubs, I encourage you to read this article: How to Invite my Employees?.

 

Additionally, I've included an article that'll help you notify your employees if there are new pay stubs available: Send Notification to Employees.

 

Please get in touch with us if you have other payroll concerns. Doing so helps us to resolve your issue.

valffllc
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I have been having the same issue for the past month. Everything is whitelisted. I spent 3 hours once this month on the phone with QBO tech support. They finally determined that the invitations are not being sent from QBO and are getting stuck. Their back end people had to clear the invitations and then they sent just fine for the one team member I was adding. Today, I am adding another team member and I have the same problem. I have been on the phone now with QBO tech support for 33 minutes again. There was obviously some update or a change made by QBO that caused this because this was not an issue before. 

Kristen87
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

My employees are calling me constantly saying they aren't receiving check stub invites. It's becoming a huge problem and I need some assistance asap. 

MaryJoyD
QuickBooks Team

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I'm here to assist you in resending that email invitation, @Kristen87.

 

Let them check their spam or junk folder. The email might have routed to those folders. It's also possible that the employee’s email address is wrong.

 

You can resend the email invitation to solve this. 

 

To resend the email invitation:

  1. Go to the Payroll menu and then Employees.
  2. Select the employee you need to resend the invitation to.
  3. In the Profile section, select Resend Invite next to We’ve invited [employee] to view their pay stubs and W-2sonline with QuickBooks Workforce.
  4. Select Done.

The employee should now receive the new invitation.

 

You can check this article for more information: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more

 

Here's more information on to view your paychecks and W-2s in QuickBooks Workforce

 

I'm always here ready to answer any questions that you may have in sending them email invitation to view their paychecks. Take care and enjoy the rest of the weekend!

Marsene
Level 1

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

I am having the same problem. My user is not receiving the invite. We have checked the junk, spam and trash with no luck. Help!

Jen_D
Moderator

I have tried sending an invite over and over but the recipient is not receiving the invite - we have tried everything suggested on the help site. Help?

Thanks for providing an update on this, @Marsene,

 

I hear you and we're not taking this lightly. Since the troubleshooting steps you've tried for this issue did not work for you, calling our Support Team would be ideal to get further technical assistance.

 

They can escalate this case and provide temporary workarounds to get your account up and working. Our representatives are available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM til 3:00 PM on Saturday.

 

Here's how to contact us:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. From there, select the Contact Us button and enter your concern in the description box.

  3. Once done, select Call us or Get a callback option.

 

To ensure we address your concern on time, check out our support hours.

 

I'd like to ensure you're taken care of, so let me know how the call goes. Add a new comment here or mention my name in the thread to notify me. I'm always here to help. Have a nice day!

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