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Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

as the deadline approaches, I'm curious if anyone is going to create some new accounts now, in reserve for after the deadline, as I read it, you can keep what you currently have, so when you need the new account, just update the name & details?  Hopefully someone at Intuit doesn't see this and come up with some way to stop us.

Community Explorer **

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Exactly. Our organization has the exact same issue. We need to use classes actively to track data for compliance purposes. In order to grow with our business, we need to ADD to classes regularly.

 

The recent addition of the "Projects" capability as a substitute would require transferring a significant amount of data and change in process flow.

 

The fact that Intuit thinks that their clients businesses are "static", without the need to grow COA or classes as a solution to this problem, is incredibly tone deaf to me.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

I am confused.  The response indicates that users (I assume meaning current users) who have more than 250 COA, 40 classes/locations and 5 users will not be charged unless they add a new COA, class/location or user.  Then it states that CURRENT users that require more than the limit will be forced to upgrade to Advanced.  Please clarify any usage limit differences between current and new uers.

BRC
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

RE: The fact that Intuit thinks that their clients businesses are "static", without the need to grow COA or classes as a solution to this problem, is incredibly tone deaf to me.

 

Oh, they don't!  They know exactly what they're doing - only a dunce would think the excuses and reassurances they're offering are genuine.

 

They're doing it because they can.  Intuit is a sales and marketing company that happens to create software.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

LOGGED INTO QB THIS MORNING AND I THINK I'M STILL ASLEEP AND HAVING A NIGHTMARE.  First of all, we are forced to either upgrade or try a "free" trial of the Advanced.  NO option to just stay on Plus.  So I call tech support and am informed to select the trial and then go to settings and change back to Plus.  Ok, I think this is really a decision for the client.  So I send them an email and explain, and recommend they stay with Plus BECAUSE IT'S WORKING FOR THEM.  Why would they triple their monthly cost for no good reason??  In the meantime I continue my work and enter a budget.  A couple hours later, after the client has seen and agreed with my email, he has downgraded the account back to Plus.  I go to work on the budget I just entered AND ITS GONE.  Another call to tech support, and oh, yes, the downgrade is why.  Budgets do not translate from version to version.  Urgh...ok, so I need to enter it again.  I come to terms with that and begin to enter it again AND MY CLASSES ARE GONE!!!  THE CLASS OPTION IS TURNED OFF!!!  On hold again with tech support because I'm terrified I will turn the Class option back on and all the Classes along with the allocations will be gone.  WTF???!!!  Near tears here with all the wasted time and work.  Just flabbergasted that QB would operate this way.  Enough to make me rethink it for all my clients.  Ugh.

Content Leader

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

I'm sure that there are things you'd rather be doing than being on the phone to support, @magoo65293.

 

The QuickBooks Online Advanced experience was rolled out to select users in order to provide them with a no-obligation and risk-free opportunity to try out the new version. When the trial is over, the QuickBooks Online subscription automatically reverts back to the previous version, unless a user specifically chooses that they want to upgrade to Advanced.

 

As your post references, should a user prefer to return to their version of QuickBooks prior to the trial ending, they have the option of contacting Support or downgrading their account. The following article provides additional clarification about this, as well as the steps for downgrading: Update on the QuickBooks Online Advanced free upgrade period.

 

When a user turns off Class Tracking or downgrades to an alternative plan, the classes will still be there and assigned to their transactions. However, the classes won't be able to be edited or changed, unless they turn it back on and/or upgrade. As a result, you shouldn't have to worry about having to reassign transactions for your client.

 

Additionally, were there other budgets that disappeared after the downgrade? Like classes, if a plan is downgraded, saved budgets should remain. In an instance like that, a user would need to upgrade to Plus or Advanced in order to see them.

 

I want to ensure that you and your clients have the plans that are best for them and would be happy to answer any questions should you have them. 

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Take it easy :-) Sometimes companies make foolish decisions that hurt the long-term profitability, but in the short-term there are some quick profits, because customers are forced to make unnecessary upgrades. I am quite sure someone will get fired over this stupidity sooner-or-later... :-)

 

 

 

 

 

 

Community Contributor **

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I completely agree.  Pathetic is the best word.  Having to explain to clients that in order to add 1 or 2 more accounts they will have a 150% increase?  Insane.  Intuit you really, really blew it this time.  I may be taking my clients to Sage or even Xero.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I read thru the 3 pages of posts trying to find who are the best alternatives to QBO.  So far I saw Sage, Xero or Wave.  I'm in the restaurant Biz and run Payroll thru a separate platform.  I've not been a real QB Fan, even tho I've been a user for 10+ years, (never wanted to recommend anyone to QB) but with this EXTREMELY Greedy money grab, I will do the research and find an alternative.

 

Can anyone comment on these or other options?

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

User and dev here and we are switching now too. Good Bye Quickbooks!

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I think most are headed to sage or wave. 40 class limit is enough to make us switch.

 

Sincerely,

 

Denis Angell

Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

@DavidSC , @MorganB 

I have saved all of your replies "Quickbooks Team Members" posted in the last 2 months or so in the many many posts created by ANGRY customers.  I am planning to setup a blog and re-post all of this to show the world how screwed up CROOKED INTUIT really is.

 

The same is posted over and over again by "Quickbooks Team Members", CROOKED INTUIT must really think their customer base are morons, there are no added features, get it thru your head, CROOKED INTUIT just increased our price from $720 per year for the QBO Plus Subscription to $1800 per year for the QBO Advanced Subscription, PERIOD. 

 

CROOKED INTUIT just saw the opportunity and figured that it wants a CHUNK OF our EQUITY in our companies, they figured that if we need more than 40 CLASSES and more than 250 CHARTS OF ACCOUNTS, our Companies must be making millions, and CROOKED INTUIT wants a part of that...

 

So far I think CROOKED INTUIT is giving warnings about our account limits, they have not yet turned on to enforce this, at least for me, how about you?

 

The reason I believe they are CROOKED at INTUIT, is because a while back I upgraded to the QBO PLUS SUBSCRIPTION because they advertised UNLIMITED CLASSES and UNLIMITED CHARTS OF ACCOUNTS, now they are stealing these features from the product I've purchased, and are FORCING ME to upgrade again, pay them $1800 per year just to just keep the features I had and my Company running.

 

These "Quickbooks Team Members" keep saying that you can keep the classes you already have, making it sound like they are being very generous... That's no help CROOKED INTUIT !!!

To run my business I need to keep adding more CLASSES and more ACCOUNTS as needed, by your freezing my ability to add more Classes and more Accounts would be the same as limiting the number of checks or deposits I can enter in quickbooks (I'm sure Crooked Intuit had already thought of that) This makes QUICKBOOKS WORTHLESS.   

Highlighted
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I don't recommend Sage but system selection should always be based on business requirements.    I can't imagine anyone needing more than 250 Accounts or 40 Classes and still using Quickbooks, but I guess that depends on the business and how they are using them.  Sounds like some Users here might be better off using project cost accounting where you can track profit for each job. 

Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I don't know about Wave, but would caution about Sage based on my recent experience moving a client off Sage onto a new system.  They had a mess on Sage as it was never set up properly to start with so then it could not even do project cost accounting properly and then when they tried to go to a new system, things got really ugly.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I am a Quicken/Quickbooks user since the early 1990s and Intuit once actually cared about making my life better but has now enslaved me into their monopolistic system and is milking me as much they can to redistribute my funds to their stock holders.   I am looking to change systems as fast I as can.   

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

I sorry but your reply is Orwellian doublespeak.   It does not have anything to do with any of the concerns and comments on this post.     

Senior Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

I agree, I have to do triple the work because we use quickbooks and I am searching for a new program but don't have the time to devote to find one right now but that time is coming!  I don't understand why something as simple as grouping items on an invoice by Sku# or Product name isn't available?  Only by type???? Well I could have 20 different service types and usually do but want to bring them down by the type of service...i.e., pilot services, catering services etc.  THEY ARE A FREAKIN' SERVICE ITEM BUT DIFFERENT TYPES!

Senior Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

LIES!~  The only thing new is the $150.00 Per month price tag, it offers nothing new that I need such as what I described above.

Senior Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

If quickbooks online would mimic quickbooks desk top.....I would have no complaints.  Desktop has MANY MANY more features and capabilities than online, it makes no sense.  Advances in technology should not remove features it should enhance them.  I am currently evaluating other platforms such as Xero and Fresh Books and possible Sage accounting products.  Software online or otherwise need to grow with the times, not stand still.  Simply mimic to a T the desktop version....even to the look of it with the little pictures etc. and there are no issues and there is no learning curve either for the person that switches from the desktop to online.  

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

This is a cash grab and totally unnecessary.  Usually you improve a product by addition, not subtraction.  Intuit really missed the mark on this one.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

We are being forced to immediately clean up the chart of accounts because of the new usage limits so we can get the amount of codes used below 250, for clients that are over this limit and where the codes are no longer needed and can be made inactive. This will give clients room to grow and add new codes in the future without paying a ridiculous $1,800 per year!!!  We all know how to make codes inactive, but QBO should introduce a feature where we can make multiple codes inactive without having to go through the time consuming process of making each individual code inactive. I then need to complete this process for multiple clients just to be able to use the product as before. I'll also not be recommending QBO to my clients and am looking at alternative products.

Community Explorer **

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Hello,

 

I just cancelled my QuickBooks and my parent company will be cancelling in the next few weeks as well. We are moving to another Accounting platform. Adding the "usage limits" is completely crazy. It does not cost QuickBooks more than a couple cents max for a company to have 1000 different data inputs/customers compared to 250. This is purely a price increase and greed. We are recommending to all friends companies as well to look at using other software due to your greed.

Frequent Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

This is infuriating.  My clients are now required to have accounts they will NEVER use (e.g. "Inventory" asset account) and when I try to make that account inactive, the next time I log on it's active again.  And then QBO sends this little love message -- Deactivating accounts won't reduce the accounts used on the limits.  What the ever loving heck?  

 

I am told over and over again, when I bother to try to register a complaint, that nobody is "forcing" my client to have that account.

 

But If I can't deactivate it, can't delete it, and it counts towards the overall limit, how in the world can they say I'm not forced to have the account?

 

These employees are shameless whores for Quickbooks and I'm so done with it.

Content Leader

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Good afternoon, @Soon-to-be-ex user.

 

I have some information to offer regarding your Inventory Asset account. This account is part of a small list of default items that QuickBooks needs to perform core functionalities. This account in particular is created when you enable the Track inventory quantity on hand setting, and is used to record the asset value of all inventory items by default.

 

This means that if you remove the account, but then create (or delete) any transaction that involves an inventory item with this account assigned, it will be recreated to properly record the transaction. If you'd like to remove the Inventory Asset account, you'll have to re-assign the Asset account linked to your Inventory items like so:

 

Reassigning Inventory Asset Accounts

  1. From QuickBooks Online, click the Gear icon (⚙) > Products and Services.
  2. For each item on the list of the Inventory type, click Edit.
  3. Under Inventory Asset account, click the ▼ drop-down and select a new Asset account.
  4. Be sure to click Save and close for each item.

This information is also available from our detailed guide on inventory tracking for your convenience. I've attached a brief video demonstration of these steps below:

 

Once you've made sure the default Inventory Asset account isn't assigned to any Inventory items, it can be permanently removed from your Chart of Accounts.

 

I recommend checking out our awesome guide on managing the default and special accounts in QBO to further help you keep under the Usage Limit. Please don't hesitate to let me know if you need any additional assistance, I'm always happy to lend a helping hand. Thanks for coming to the Community and have a magnificent rest of your day.

Frequent Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Nice try, but my client is in the service industry and has no need whatsoever for an inventory account.  Never has, never will.   Like many of us, the client set up their books and hired me to fix their setup errors.   Imagine my shock at learning that once something is turned on (even accidentally by a unknowing client) it can never be removed.   Just more BS from QBO.  But go ahead, keep trying to placate us with your nonsense.  Just know we see right through it.

 

I have the same issue with sales tax -- I have clients who set it up, thinking they would have to pay it, but find out they don't, and we go round and round trying to clean this up.

 

I used to appreciate QB's false advertising ("Get started doing your own accounting today!") because I got lots of work fixing up client's set-up mistakes.  Now I hate it, because it causes things to be set up that I cannot undo, and then have to deal with for the duration.

 

I have two or three clients in this boat.  My only option is nuclear -- start over in a brand new QBO file, and nobody wants to pay for that.  My entire business is based on remote work, and as far as I'm concerned QBO takes all control away, and I don't want to play ball with them anymore, because they change the rules mid-game.  Not to mention the price increases.  PAY MORE and HAVE LESS CONTROL.  Who in their right mind agrees to run their accounting like this?

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