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Frequent Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

I am moving my clients back to desktop, definitely not using any QB payroll product as almost any outside provider is better, and back to remote login.  Essentially like I operated 10 years ago.  But it puts me and my client (you know, the kind folks paying the bill) back in control.  As we should be.  

 

Intuit acts like they own our books and they know better than we do.  The lack of respect I am shown stuns me each time.  They speak to me like I've never done accounting before, much less for 25 years.  When I phone in for help, to clean up something over which I have no control but should have all control, I'm "helped" by fools who do not know an asset account from an expense account.  They tell me to post a fix without understanding I'm moving a problem from the P&L to the Balance Sheet.  I can see the problem before I even post it, but that's their only recommendation.  And this little gem of "help" takes 30 minutes, because the folks answering the phones are apparently helping 20 of us at a time.

 

Thanks for that vote of confidence in the very people who have been selling your product for you for the last ten years.  You treat us like fools, we'll jump ship.  Not that Intuit cares one whit, as there's always new fools walking up the dock.  It's a software business, based on volume.  Think Big Mac, and you get where Intuit is going.

 

Don't even get me started on the text "help" conversation I had that insisted I have a "blessed day."  It appears I have no right to expect a secular experience when I ask for help.  "AJ" just shoves that right down my throat like we're sitting together at church, and when I point out that it's highly inappropriate in a business setting, he states, "That's my normal good bye to all clients."  Well, thanks, buddy.  What you do "normally," even if highly inappropriate, apparently carries more weight than respecting the rights of the client paying your paycheck.

 

Yeah.  I'm cranky.  Got the QBO flu.  It starts with a big headache and only gets worse.

Community Contributor *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Just as frustrated as everyone else with the new price hike.  I have been so frustrated with QBO lately...I just want to scream.  Unfortunately, I have been so busy trying to clean up a mess that was created by QBO people, that I don't have time to scream. 

 

Just converted a new client of mine who was on desktop over to QBO just to find out....they are going to have to pay the fee because they do have a large chart of accounts.  I am so frustrated....because during the conversion, we had payroll issues, because I used "Full Service"...DON'T DO THAT!  IT TAKES ALL CONTROL AWAY!  ...no one told me....that QBO payroll doesn't have the same power as QB Desktop, no one contacted me to talk about how things were going to be different....just send us the file and it will all be good.  Not so much!  So I had to deal with a frustrated client....finally got them talked down and a possible solution.....just to now have to tell them about the fee increase.  It looks like all my time was wasted transferring them off of desktop over to QBO.  Thinking about sending Intuit a bill for all my time spent so far on this one client, especially since I am going to have to move them back to desktop because of the new rate structure.  

 

INTUIT......anyone who uses QBO is not going to have 25 users....and if they do, they are going to go to an actual ERP program specifically designed for their company.  Also, don't sell something with the promises of "unlimited"....and in mid stream say "oopps...sorry, we really meant you have to get the advance module" to get "unlimited" for a rediculous price.  Why would anyone switch over from desktop?  

BRC
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

RE: It's a software business, based on volume. Think Big Mac, and you get where Intuit is going.

 

Intuit is a marketing company that happens to sell software.

 

It's like Tesla; Tesla is a technology company that happens to sell automobiles.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Quick books just lost my loyalty.

im not referring QB to anyone anymore like I use to.

As soon as I find something comparable  I'm leaving I don't care of it cost more.

QB please understand as small business owners we have plenty of fees, payments, and financial obligations we already pay to keep our businesses operating.

Thanks for ruining my confidence in you.

BTW this wont be the last time they raise the price....

Community Explorer **

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Can't agree more! I am infuriated at this forced to upgrade.  We do not need any of the other "features" of advanced, agree with all this is a money grab.  I too will be looking into other options for the companies and look forward to jumping ship from QBO.  Use to be a big fan.  It is corrupt and wrong to do this to their customers especially after being  with them for this many years.

 

 

Community Contributor **

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

and the most pathetic twist of all--while we are all in a tizzy  about these changes  we are all going to pay the increased charges--we have no choice--and I guarantee that the powers at Intuit have set their revenue growth targets for next year and are developing the bullish*! rationale for why they are going to give us the benefit of a price increase  in 2020.  So much more palatable if they weren't so condescending  and called a price increase a price increase.

 

Please Intuit, spare us from more of your generous enhancements that you think we want.  Keep raising your prices and someone will figure out a viable, easy to transition to alternative.

Super Explorer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Curiously.. What did you find when you were looking? While I understand Intuit's desire to up their profits.. its human after all.. I resent the fact that they have sought to build QBO to be such a wonderful system when it actually lacks so so many of the features of the Desktop system. Even the new job costing features, Projects, are oddly handled and much more difficult to set up and maintain. I am coming to believe that QBO may not be right for anyone but the smaller establishments and only as they remain small. As a business grows, it NEEDS better features than Intuit seems able to provide from the online version. The better option might be to go back to Desktop and find a reasonably costed hosting services.. or build one if necessary. That ways its a one time system purchase, updated as you desire. More options will most likely open up too as Intuit raises prices without being able to actually raise the bar and offer a more complete and robust online system.
Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I just want to add my voice to this as well. Account usage limits is just greedy bull crap from Intuit; it costs them to NOTHING to store additional accounts in the database. How dare they assume the number accounts we need to run our businesses. My startup company uses QBO and we're already at the limit, so Intuit is just forcing us to pay double if we want to grow at all. Also, I've been using QBO for my personal bookkeeping and I nearly exceed the 250 account limit, so it's a laugh that corporations are supposed to stay below that limit. So, bad on you Intuit; just add this to the long list of things I hate about you.

Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I am not a fan of QBO and I agree it sounds like Intuit is not treating customers right for sure, but I would question why any small business (much less an individual) would need 250 General Ledger accounts to do accounting. Unless you are trying to use them for jobs or projects or divisions or for some very unusual accounting that I've never seen after 30 years of accounting and having worked for almost 90 different companies. Just curious.
Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Basically, I just like a detailed COA for really good reporting/analysis. Our small business used all 250 accounts almost immediately. Now I'll have to consider merging some of them because of Intuit setting this limit. For my personal books, again it's just a matter of how much detail I want to track. For instance, I have 32 banking/savings/investment accounts. Part of that is having sub-accounts for saving for different goals. I also used to do some freelance consulting work, so I have several accounts for tracking those business-related expenses.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I will have to agree. 5 users is ridiculous. I am a smallish company with only 5-10 users. Now I will have to cut out 3 salespeople out or spend thousands to upgrade. I understand if you have 20 and up users and make huge profits, but there should be a per user fee or something. My other users dont even use the service that much. It is just more of a convenience for me to have them on. I am definitely looking into other services. 

ProAdvisor

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.


@hec18 wrote:

I will have to agree. 5 users is ridiculous. I am a smallish company with only 5-10 users. Now I will have to cut out 3 salespeople out or spend thousands to upgrade. I understand if you have 20 and up users and make huge profits, but there should be a per user fee or something. My other users dont even use the service that much. It is just more of a convenience for me to have them on. I am definitely looking into other services. 


@hec18 

 

I agree with you, it should easy to add additional users and price has to be reasonable.

Before they introduced Advanced plan (or before they basically downgraded Plus plan), you can call them and be able to add users you need. They were charging $15 a per/month to add an extra user. I'm not sure it's still available or not.

Super Explorer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I actually think 250 accounts is more than enough for a small business. For most businesses.. if it only counted those.. The main issue I think is that while Intuit seeks additional income from this it has not been able to increase functionality for larger companies.. smaller too really. I see no reason for them to have made job costing into the pain they have. Why can't those just be added via the same way as Desktop. This makes it more difficult for credit card receipt tracking to have desktop track job costing in one way and online version track it in another way. I feel that if Intuit wants to raise its income.. it should actually build a better program for larger companies and leave alone the systems they have in place today, keeping to the "unlimited" claims they have always touted. It feels like false advertisement.. like a lead in that they most likely knew was coming.. this of course after they have worked hard to get all types and sizes of companies to move to QBO in the first place. Why not just add desktop quality to QBO.. or better yet.. sell the desktop and work on providing a good , reasonable priced hosting system. I know they have "partners" that host desktop QBO but so what right? I mean they have worked hard to get Certified ProAdvisors and they are starting their own type of bookkeeping business too. It will be on a smaller scale I feel certain and often with less skilled assistants. They are seeking to muck with those that have built them up over the years.. but they won't muck with those that host by making their own hosting system? Intuit, there has to be a better way with a better quality of features. Having it easier to access from anyplace, at anytime.. while still having the same quality of features desktop has. Is it perhaps only that you can back desktop up and you can't QBO? That's another issue that prevents many from using QBO. Suppose they close their business but want a back up.. the only way to do that is to print or pdf everything and save it. You must do that too because after a year of closing it, Intuit "deletes" your company and if you ever must have the records you in a world of trouble them. The books belong to the customer, not to Intuit, they should be able to take a backup and save that to disk so at least if the need ever arose they could purchase another copy of QBO for say an audit.. or whatever the need may be. Let's work on making this work for business.. not just as a source of income for you, Intuit. These are people's lives we're dealing with here.. their incomes.. their means of taking care of themselves and their family. It should not be treated flippantly. They better you treat the customer, the more excellent features you give.. those are the things that will earn you loyalty and happy customers.
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Very interesting. Thanks for sharing. I am a very detailed person so had to ask. I am also a bit of a COA nut since I have setup COA's for so many companies of all sizes and on all different accounting systems. Most systems that I work with are project cost accounting systems so they have projects and accounts with a third element being org like division, department, etc. so that often minimizes the number of accounts required, so for example, you can have just one direct labor account that is used with multiple projects for customers and multiple division also vs. trying to capture all in just an account, which is usually why companies end up with way more accounts. That is one reason and another is not planning their COA very well and I don't mean you since I have never seen yours. My personal preference is to have a well-organized COA that has logic to the numbers so that anyone easily is able to memorize their COA and never have to look up an account number ever again so that is how I set up.
Super Explorer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Hey Teri. I am personally a bit of a stickler when it comes to a COA. I believe the smaller the better. A good job costing system allows you to use same coa for multiple projects... The trick there is a GOOD job costing system. The new projects that QBO has added does not compare to the job costing you have in the desktop version. It's clunky, it is separated from the customer in theory although not in actuality. I personally cannot conceive of why it was created as it was instead of a more intuitive and like minded way as their other systems. I can't believe it was not possible to keep it the same as the desktop, which would have created some consistency in their overall accounting systems. Outside of a good job costing system, I am still loathe to create too many accounts. I would prefer clients to use a system that fits their needs and not to struggle to force their needs into a system that is not designed for them.
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

I have never even tried to use projects on QBO but I don't doubt QB Desktop was better as it is for many things. I'm probably the odd man out on most of these discussions since I am truthfully not a big fan of QB any version. I did accounting for two decades before I ever even saw QB and started using it for my own consulting business. I worked in the Govt contractor industry for 20 years where project cost accounting is required and QB is foreign. So from my view, no QB system even counts as a real project cost accounting system for me for so many reasons. I used it for my own small business but would never recommend any QB for my clients who are Govt contractors. Real project cost accounting not only accumulates direct project cost, but allocates indirect cost to each project. Without doing that, you really don't see the true total cost of each project to determine if it is profitable or not so to me is pointless. Since many small businesses start on QB and my consulting biz teaches them to meet all the requirements to be awarded Govt contracts and pass audits, I see alot of QB since we have to clean-up books before converting to a real project cost accounting system so they can pass DCAA accounting system audits.
Established Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

The problem I see with Intuit/QuickBooks is trying to create a system that works for every type of business, trying to be the jack of all trades makes you a master of none. I have always said that QB is not a real accounting system since IMHO it is definitely not designed for accountants, a least not for me. I do not want my accounting system to make decisions for me and some of the hard-coded crap makes me crazy, including having "required" accounts. COGS makes no sense for services businesses as many are these days and account called "undeposited funds?" Who made that up? Definitely not anyone who passed Accounting 101, where you are taught that accounting transactions should always be recorded after the business activity, meaning AFTER you make the bank deposit. Doing this teaches people bad habits of inconsistency which causes errors and problems. Granted, maybe it is a useful account for some people, but forcing others to have it is the part I dislike, don't need it or want it. Seems to me the core system should follow normal accounting practices and the odd things like this are what should be optional.
Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

If you created any accounts and tried to make them inactive, this doesn't reduce the usage.

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Hey David - 

 

I just got an email saying that QB won't support our account because we're over the usage limit. Can you explain how that reconciles with your post?

Not applicable

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Morgan - 

 

I'm confused. I received an email saying my account, which is over the limit, will no longer be supported and I'm forced to upgrade to advanced, which seems to directly contradict what you're saying. Please clarify. Thank you.

Frequent Explorer *

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

And now the other shoe has dropped.  First, they try to console us with, "don't worry, you can stay on your same license even if you are over the newly imposed, arbitrary limits."  Well, apparently they didn't get enough license upgrades, so now they're just going to force everyone to upgrade for more than twice the monthly rate.  This is absolute extortion!

Highlighted
Community Backer ***

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

[removed by moderator]

 

WHERE ARE THOSE CLASS ACTION LAWSUIT ATTORNEYS ????

THEY ALWAYS SHOW UP, BUT APPARENTLY THEY DON'T THINK WE USERS HAVE A VALID CASE?

 

EMAIL I JUST RECEIVED FROM CROOKED INTUIT:

 

Six months ago, we introduced new usage limits for all QuickBooks Online plans. Since then, you were able to stay in your current plan and keep all your data, even if you were over those limits. Starting in October, QuickBooks will no longer support accounts that exceed their plan's usage limits.
What it means for you
According to our records, one or more of your QuickBooks Online accounts exceeds its usage limits.
To avoid any disruption to your account access, you must either reduce your usage or upgrade to QuickBooks Online Advanced. If no action is taken:
Starting Wednesday, October 16, every sign in to your account will direct you to manage your usage or upgrade to Advanced before your next billing date to avoid your subscription being suspended.
Starting Monday, October 28, your QuickBooks subscription will be out of compliance on your next renewal date and we may suspend your account.
For example, if you are on a Plus plan and use 251 chart of accounts, you need to upgrade to Advanced to match your usage needs or reduce your data to within the limits for Plus.
What to expect if your account is suspended
To reactivate your account after it's been suspended, you'll need to call customer care to upgrade to Advanced at the then-current price1.
While your account is suspended:
You can't reduce your usage.
You'll have read-only access to your QuickBooks data for one year.
You can export data to Excel or a desktop version of QuickBooks.
What it means for your QuickBooks Online Payroll subscriptions
If you signed up for QuickBooks Online Payroll through your QuickBooks subscription, your Payroll subscription will also be suspended.
Take action before October 16 to avoid suspension
View your usage and see which limits you are over by signing into your account. Select the gear icon Important in the Toolbar, then Account and Settings, then Usage. If you have multiple companies, you’ll need to check the usage for each company.
To keep account access:
Reduce the number of classes and locations, users, or chart of accounts to within your plan's limits.
Upgrade to Advanced to keep your current usage and continue growing on the plan with the most capacity.
Note: If you subscribe through your accountant, contact them for any changes to your plan.
Usage limits by plan: Simple Start, Essentials, Plus, and Advanced
QuickBooks Online plan limits
Simple Start Essentials Plus Advanced
Classes and Locations (combined) 0 0 40 Unlimited
Chart of Accounts (combined) 250 250 250 Unlimited
Billable users 1 3 5 25
Unbilled users
Accountant2 2 2 2 3
Reports-only 0 0 Unlimited Unlimited
Time tracking only 0 Unlimited Unlimited Unlimited
QuickBooks Online Advanced—helping businesses grow beyond limits
Advanced has 5X the capacity3 of other QuickBooks Online plans. You also have exclusive access to productivity tools. Create invoices 37% faster with accelerated invoicing4, delegate with confidence with custom user permissions, and track your business performance at a glance with smart reporting powered by Fathom5. With Advanced, you have room to grow, and your team can get more done faster.6
Upgrade to Advanced now to save 50% off of $150/month for 3 months7. Your accountant may have other special offers available to you.
Want more info?
Give us a call at [removed] M-F, 6:00 AM to 5:00 PM PT or chat with a customer representative using the in-product chat feature to see which option is best for you.
You may upgrade, manage or cancel your QuickBooks Online subscription at any time by visiting Account and Settings and selecting Billing & Subscription. If you subscribe through your accountant, contact them for any changes to your plan.
The QuickBooks Online Team

Content Leader

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious...

Hey there, jallred8.

 

Thanks for following up on this thread. I'd be glad to provide some additional info regarding the email you received.

 

After introducing usage limits in February 2019, we wanted to ensure QuickBooks Online customers had sufficient time to make the requisite changes to their account if they were over or approaching the usage limits. Customers had 6 months to either reduce their data to within their plan’s limits or upgrade to QuickBooks Online Advanced. Now, we want to make sure that all customers are complying with the QuickBooks Online usage limit policy and will require all customers to take action to either reduce the data to within their plan’s limits or upgrade.

 

The following article provides information on the usage limits, how to manage account usage, and upgrade if needed: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-subscriptions/what-are-usage-limits-....

 

Please let me know if you have any other questions.

 

 

Community Manager

Re: I just want to express how pathetic I think the usage limits are. It appears to be an obvious and unnecessary way to bilk users out of more money.

Stepping in as Moderator to let everyone know I have disabled further comments on this post.  It is several months old and if you have a question around usage limits please feel free to post a new question to the community.   

 

Lisa N 

Community Moderator

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