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I'm Master admin and owner. When I go to My Accountant tab, says I don't have access. I'm suppose to have access to everything.

 
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Best answer 07-29-2019

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Moderator

Re: I'm Master admin and owner. When I go to My Accountant tab, says I don't have access. I'm sup...

Let's check your access rights, dfalawtx.

 

It might be your access have been modified.

 

Here's how to modify:

  1. Click the Gear icon.
  2. Under Your Company, select Manage Users.
  3. In the USER TYPE column, make sure it indicates you as the Master Admin.

 

 

However, if your name indicated as a Standard user, you'll have to contact the user that indicates as the Master Admin. Then, let them modify your access from Standard user to Master Admin. This can be the reason why you have that error when you go the My Accountant tab.

 

I have articles here that you can check when modifying your access. You can also check out how to invite an accountant and what they can do to your company file.

 

If you still have other concerns with your user access, feel free to post them here. I'll help you out.

View solution in original post

1 Comment
Highlighted
Moderator

Re: I'm Master admin and owner. When I go to My Accountant tab, says I don't have access. I'm sup...

Let's check your access rights, dfalawtx.

 

It might be your access have been modified.

 

Here's how to modify:

  1. Click the Gear icon.
  2. Under Your Company, select Manage Users.
  3. In the USER TYPE column, make sure it indicates you as the Master Admin.

 

 

However, if your name indicated as a Standard user, you'll have to contact the user that indicates as the Master Admin. Then, let them modify your access from Standard user to Master Admin. This can be the reason why you have that error when you go the My Accountant tab.

 

I have articles here that you can check when modifying your access. You can also check out how to invite an accountant and what they can do to your company file.

 

If you still have other concerns with your user access, feel free to post them here. I'll help you out.

View solution in original post

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