I need help with master administrator Change

Did you try these steps?

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

Good Morning, @bizwendt. 

If you were supposed to receive an email but didn't, I recommend contacting our Customer Support Team. They'll have additional tools to help ensure that you receive this email. Here's how: 

1. Go to the Help icon. 
2. Click on the Contact Us button. 
3. Type in your question and press Let's Talk. 
4. Scroll down and choose to Get a call. 

If you run into any trouble, please let me know. I want to make sure you're able to get this resolved as soon as possible. Bye for now!