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Level 1

I put all my data into a trial version of QB but when I subscribed, the data disappeared. How to get it back?!

 
3 Comments
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Level 13

I put all my data into a trial version of QB but when I subscribed, the data disappeared. How to get it back?!

You have to purchase with the regular price from your trial account to continue. If you clicked the Buy button and subscribe with current discounted plan, your data in trial account will not be transfered. You have to utilize the 3rd party tool to migrate the data.

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QuickBooks Team

I put all my data into a trial version of QB but when I subscribed, the data disappeared. How to get it back?!

Hi, @teja3.

 

Thank you for posting here in the Community. I want to make sure you're able to see the QuickBooks Online data in your account.

 

I agree with @Fiat Lux - ASIA that if you will subscribe and use the discounted price in the Plan& Pricing page, you're unable to transfer the data. 

 

With this, I suggest contacting our Customer Care Team. They can transfer your new subscription payment to your Quickbooks Online trial account. So that all of your information will come back, and you don't need to re-input the data. They are available Monday to Friday from 6 AM to 6 PM while 6 AM to 6 PM PST every Saturday.

 

Here's how:

  1. Go to the Help menu and click Contact Us.
  2. Enter your concern in the description field, and hit Let's talk
  3. Choose either Start messaging or Get a callback
  4. Complete the required information. 

contact.PNG

 

You can always check your payment history by going to the Billing and Subscription in QBO. Simply click the View Payment History under the QuickBooks section.

 

See the screenshot below for your future reference:

 

Please browse through this article: Update your billing and subscription info in QuickBooks Online. This link guides you on how to update payment and personal information in QBO. Also, you'll learn more about how to change the billing cycle.

 

Let me know in the comments if you have any other questions. I'm here to help.

Level 11

I put all my data into a trial version of QB but when I subscribed, the data disappeared. How to get it back?!

@teja3 

 

I put all my data into a trial version of QB but when I subscribed, the data disappeared. How to get it back?!

 

If you want to keep your trial version with data, you will need to renew the same subscription at a regular price. There is no such thing as a 1-month free trial plus the 3-months discounted price.

You will need to cancel your new subscription and renew your trial version.

 

 

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