Thanks for reaching out here in the Community, ebc1520.
It's my priority to make sure you're able to convert your QuickBooks Desktop data to the Online program.
To be sure you have the correct set of steps, I recommend checking over this link that explains the process of moving from one QuickBooks platform to another: Move your QuickBooks Desktop file to QuickBooks Online.
If you're still not seeing your data in the Online account, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have the necessary tools, like screen-sharing, to determine what's causing this issue for you. Here's how to contact the team:
1. Click the Help button in the top right corner.
2. Select Talk to a human.
3. Complete the following prompts.
4. From here you can select to receive a callback at a time that's convenient for you.
One other option to consider is to bring data in via Excel files. Lists that can be imported include:
- Bank data
- Customers
- Vendors
- Chart of Accounts
- Products and Services
- Invoices
The following article provides step by step details about how to import data this way: Import data from Excel
Feel free to comment below if you have any other questions. I'll be here to help in any way that I can.
