Since Community is a public forum, we're unable to pull up your account to check the status of your case number for security purposes. That being said, I highly recommend contacting our Phone Support team.
Our live support agents have the resources to view your pending case and can share in-depth details about the status and other information you need regarding it.
Here's how to reach them:
1. On your QuickBooks Online account, click the Help icon at the top.
2. Select Contact us at the bottom to connect with a live support agent.
For additional reference, you may visit our blog to learn more about the new workflow in the program and other aspects of the update, like sales tax filing, profit and loss report enhancement, and create custom roles: What’s new in QuickBooks Online: November 2019.
I'm only a post away if you have any additional questions. Wishing you and your business success.