Items

Hello, VenusW. 

Thanks for dropping by the QuickBooks Community! Depending on the version of Desktop you have, you can edit and add advanced pricing options to your customers, contractors and vendors. QuickBooks Desktop Enterprise Solutions has Advanced Pricing option that gives you more power and precision to set conditions when QuickBooks changes an item price.

Price levels let you set custom pricing for different customers or jobs. Once you create a price level and associate it with one or more customers or jobs, each time you create an invoice, estimate, sales receipt, sales order or credit memo for those customers or jobs, QuickBooks automatically pulls up the correct custom price for a customer or job. You create price levels, then use them on sales forms to adjust the price of an item. You can also manually adjust the prices while creating a sales form.

Price levels associated with customers are automatically used for billable time and reimbursable mileage items. They are not automatically used for reimbursable items and expenses from purchase transactions or invoices created from estimates. Here's how you create a price level:

1. From the Lists menu, go to Price Level List.
2. Select Price Level at the bottom then choose New.
3. Enter the price level name then choose the price level type.
   1. Fixed Percentage Price Levels: Lets you increase or decrease prices of all items for a particular customer or job by a fixed percentage. For example, you may use a fixed percentage price level for a customer who gets a 10% discount on all the products and services you offer. You can choose to round sales prices up to the next whole dollar by setting this Company preference when you use fixed percentage price levels.
   2. Per Item Price Levels: Lets you set custom prices for items associated with different customers or jobs. For example, you might use a per item price level for your preferred customers who are charged $8 for product A (regularly priced at $10), $5 for product B (regularly priced at $5.50), and your standard price for product C. In another example, you might have a specific customer you agreed to charge $50 per hour for research time (regularly priced at $70) and $30 per hour for administrative time (regularly priced at $35 per hour). This is only available if you have QuickBooks Desktop Premier or Enterprise editions.
4. Select OK.

For additional information on this process as well as how to use price levels, check out this following link: Set up custom rates or prices for employees, vendors, or customer. 

If you have any other questions or concerns, feel free to post them down below. Thank you for your time and I hope you have a lovely afternoon. 

@VenusW 

If you are using QBD Pro/Premier editions from 2015 to the latest version, consider having an ecommerce store app withe price leveling feature.  The cost starts from $29/month

When using the price list and creating a credit memo outside of a job, the price list does not function properly and we are ending up giving back more money than we took in. How do we fix this? It doesn't recognize the price list attached to each customer. 

Good Morning, @JBroekhuizen. 

I hope your Monday is going well so far. Since you've already created the price level and it isn't showing the correct amount when creating a credit memo, I suggest contacting our Customer Support Team. They'll have additional tools to look further into your account and use a screen share to help walk you through a few steps on how to resolve this problem.

Here's how: 

1. Go to the Help icon. 
2. Click the Contact Us button. 
3. Give a brief description of the problem and press Let's Talk. 
4. Scroll down and choose to Get a call or Get a callback. 

It's that easy. If you run into any trouble along the way, please let me know. I want to make sure that you're able to get this resolved as soon as possible. Have a great rest of your Monday!