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mk2520
Level 1

Log in and registered email problem

I just bought Quickbooks Desktop Pro 2021, installed, activated, and registered. I tried to restore my company file, but forgot the password. My email is not on the list to retrieve the password. When I entered another email that I registered with this new Quickbooks versions, it said "Quickbooks couldn't find this email." 

 

How will I get help on this?

9 Comments 9
Mark_R
QuickBooks Team

Log in and registered email problem

Let's reset your password so you can get back to working order, @mk2520.

 

Since you can't find the registered email address from the left, you can select the Don't see your email in the list above? option when resetting a password. Let me guide you through the steps.

 

  1. Open your QuickBooks Desktop.
  2. In the Company Login window, select I forgot my password.
  3. Select Don’t see your email in the list above? and follow the directions provided.
  4. Enter the code you received.

 

Also, you can find your email address information by logging in Customer Account Management Portal (CAMPS).

 

I'm adding this article for more guidance: Reset your password for QuickBooks Desktop.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please let me know if you need clarification about resetting your password, or there's anything else I can do for you. I'll be standing by for your response.

mk2520
Level 1

Log in and registered email problem

Thanks Mark.

But the problem is, I did what you wrote till step 3. When I entered the email that I registered with Intuit, there is a warning said "Quickbooks couldn't find this email. Enter a different email and try again." Then, I can only press 'OK' button and got out.

 

Please see the attached. I cannot proceed from there. Way-out of this will be really appreciated.

mk2520
Level 1

Log in and registered email problem

Thanks Mark.

But the problem is, I did what you wrote till step 3. When I entered the email that I registered with Intuit, there is a warning said "Quickbooks couldn't find this email. Enter a different email and try again." Then, I can only press 'OK' button and got out.

 

Please see the attached. I cannot proceed from there. Way-out of this will be really appreciated.

Catherine_B
QuickBooks Team

Log in and registered email problem

You can download our reset password tool, mk2520.

 

I do appreciate your time in performing the troubleshooting steps provided by my colleague. You can click the link for more details on how to use our Automated Password Reset Tool. Just prepare your company and product details. 

 

If you're still unable to log in, you can contact us. Just click here. Select your product and edition. Then, a brief description about your concern and click Continue

 

Keep us posted on how this works. I'll be more glad to help. Take care!

mk2520
Level 1

Log in and registered email problem

My Quickbooks is 2021, so the Automated Password Resetting Tool does not work.

I am currently living in Thailand. Timing is very inconvenient to contact Quickbooks support. 

 

LollyNino_C
QuickBooks Team

Log in and registered email problem

Thanks for reaching out to us, @mk2520

 

I understand how hard it is to reach our support team due to the conflict of time since you are now in Thailand. However, since the Automated Password Resetting Tool does not work on your end, it would be best if you can find time to reach them. They will be able to help you further using their tools.

 

Here’s how: 

  1. Click this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose the QuickBooks Product.
  3. Select your QuickBooks Desktop version.
  4. On the Contact Us page, select a topic.
  5. Click on the Get Phone Number button to see the support number.

Please know that if you're using the Plus, Essentials, or Simple Start QuickBooks, the support hours are from 6:00 AM - 6:00 PMMonday to Friday. Then 6:00 AM - 3:00 PM on Saturday. However, if you're using the Advanced version, you can contact us any time on any day.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please know that I'm always around here in the Community to help. Take care, and have a great day. 

mk2520
Level 1

Log in and registered email problem

Can you let me know the time zone of the durations of time you stated.

Fiat Lux - ASIA
Level 15

Log in and registered email problem

@mk2520 

You should contact US based Support at 9 PM in our South East Asia time zone. Otherwise, you may purchase our password removal service.

mk2520
Level 1

Log in and registered email problem

Thank you for your reply.

How to purchase Password Removal Service? How much does it cost?

I want to be sure that if I purchase this, I wouldn't have to call to make it work since that will defeat the purpose.

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