You're correct that admin access is needed to migrate data from QuickBooks Desktop to QuickBooks Online, KMV_1991.
Since the previous admin's email is no longer working, you can enter a request to be the new Primary admin.
To start, make sure to gather all documents needed for the request. This typically includes a photo ID, a signed letter of permission from the owner, and official business documents like articles of organization.
The exact requirements, however, can vary depending on your business entity. For a complete list of what you'll need to submit the form, please refer to this article: Request to be the primary admin or contact.
Once everything is complete, follow these steps on how to send the request:
- Open the Business Change Request form.
- Choose the right company to which you'll be submitting the request to be the primary admin. Make sure you select an answer to the questions from each dropdown.
- Click Continue.
- Review your business details, then click Continue. Otherwise, select This is not the right business, then go back to Step 3.
- Make sure all personal details are correct, then select Continue.
- On the summary page, make sure all details are correct. Then click Continue.
- Provide the required documents, then select Submit request.
After that, our backend team will review your case as soon as possible. Once the review is complete, you’ll receive an update via email with the status of your request.
You just need to wait for an email from no_response@intuit.com. Aside from that, you can check the status of your request at any time.
We are always here if you need anything else.
