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cherlepoteet1125
Level 1

My payroll subscription does not work. On my home screen it says to reactivate subscription and when I sign into my account it says its active.

 
1 Comment
Candice C
QuickBooks Team

My payroll subscription does not work. On my home screen it says to reactivate subscription and when I sign into my account it says its active.

Hey, @cherlepoteet1125

 

After looking into this issue further, I've discovered that there may be some damage to the Paysub.ini application files. All you need to do is delete all of the Paysub.ini files. Don't worry. It's an easy process, and I have the tools to help. Here's how: 

 

  1. Display hidden files or folders
  2. In the Search field, enter Paysub.ini
  3. Right-click and then press Delete on the file. 
  4. Repeat the steps until all Paysub.ini files are deleted. 

 

Afterward, let's get the lastest Payroll update. It's that simple. If you run into any trouble along the way, just let me know. I'm always here to lend a helping hand. 

 

Wishing you continued success!

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