My requests to add a user & request to accountant not going out. They are not receiving them. I have White-listed the ip address and have checked spam, etc.. Suggestions?

Thanks for sharing the troubleshooting steps you took, @tamcdaniel.

Have you tried sending the invite using a private (incognito) window? Sometimes temporary internet cache files stored up in the system cause the program to misbehave. 

Opening a safe browser and accessing the program from there can usually fix the issue. Check out these keyboard shortcuts:

• Ctrl + Shift + P (Internet Explorer)
• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox)

Now let's test the solution by resending an invite. Here are articles to serve as your guide: Add, delete, or change user access and Invite or remove an accountant. If it works, go back to your default browser and clear cache. See Delete browser cache and temporary Internet files for more information.

Otherwise, switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser in the meantime will allow you to get back to work.

Take a look at this article for the details: System requirements for QuickBooks Online, QuickBooks Online Accountant, and QuickBooks Self-Employe....

I want to know how this goes on your end and if there's anything else you need. The Community is here to help. Have a good one!

Thank you for the suggestion. That solutions was something I had not tried yet, but it did not work.

I did resolve the issue eventually by changing my employees email. Since they were a new employee and did not have card or anything made up yet, that seamed to be the best solution. 

It appears, but was never confirmed, that the problem was the fact that I added this employee to quickbooks as a contractor first with assigned email address. There appears to have been an error in the setup of that process that had a lock on that email address. So when I tried to send the user a request as a quickbooks user, it was not allowing the email through. After I removed one letter (employee's middle initial) from their email address, and resent the user request with the new email address, the email went through and was received.  

I added a user and they are not receiving the email invite to quikbooks. I have removed and resent it. Nothing is working. It is not in the users spam and the address is not blocked. 

Any solutions?

Thanks for joining this thread, karauniversalconsulting.

Let me help you find out what's happening and resend the invitation. The following statements below are the possible reasons why a user isn't receiving the invitation.

• The invitation might be in their junk or spam folder.
• The company’s email address is incorrectly formatted in Company settings.
• The recipient’s mail servers might be blocking the email.
• The invitation may have already expired. Email invites expire after 48 hours after it was sent.

To fix this, you can check if your email address is correct. Here's how:

1. Go to Settings ⚙.
2. Under Your Company, select Account and Settings.
3. Select Company.
4. From the Contact info section, select the Edit ✎ icon.
5. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
6. Click Save, then Done.

Once done, resend the invitation by following the steps below.

1. Go to Settings ⚙.
2. Select Manage Users.
3. Find the user you need to invite again.
4. Select Resend invite from the Action column.

If it still won't work, you can try to use a different email. If it works, their mail servers may block emails from Intuit. 

You can ask them to add the host names and IP addresses depending on your email setup. Check out this list of Host Names and IP addresses they can add: 3 solutions for you when customers aren't receiving your emails.

When inviting a user, you can customize their role or permissions. I'm adding this article to help you set up their access.: Learn how to add, manage, or delete user profiles.

Let me know if there's anything else I can assist you with today. I’m happy to help.

@karauniversalconsulting 

Try sending an invitation to one of your email addresses.