When I added an employee with "standard user" access to my account, the invite sent requires that the new user log in with a password.
Rather than allowing them to start their own account with a new password, it assumes there is already an account to log into.
The new employee is using the first portion of the email address as the username because the full email address will not enter into username input box. Could this be causing a problem?
Nice to see you in the Community. I'd be glad to help with your employee accessing the account.
Just to confirm, does your employee already have an Intuit account? It's not uncommon for a person to have forgotten that they have an Intuit account, perhaps having used TurboTax. Since one login can be linked to multiple products, it could be that the system is recognizing that when you're trying to add them.
In this instance, I recommend going to the following link and seeing if your employee can log in using the username provided: Intuit Accounts. Additionally, they can reset their password from this page. If they're able to sign in, it would be good to accept the invitation using these credentials.
This information should help them to get access to your account.
I want to make sure that this is resolved for you, so please feel free to let me know how it goes. Have a good day.
Hey again, @ccs,
You're certainly welcome. I also appreciate you providing me with that clarification.
To help ensure that I'm completely on the same page, I've included a screenshot of a user invitation email as an example:
If their email invite contains a User ID and a blue hyperlink, then selecting it will accept the invitation with that username. In this instance, one option would be to follow my previous suggestion and visit Intuit Accounts, enter the included username (do a password reset there if necessary), then accept the invitation to your company using these credentials.
Should there be an option to create a new user id, then that's certainly an option for them as well. Whether they want to use the username or an alternative, that's going to be a personal preference. The default username being an abbreviated version shouldn't really be an issue for them though.
Another option that you may wish to consider is contacting the Phone Support Team. They can pull up your account in a secure environment and have specialized tools to validate to validate login credentials. Here's how you can reach them:
I'm only a few clicks away if you should have any questions about this. Wishing you continued success in all your endeavors.
I'm having the same issue with one of my clients. When they click on the link it goes directly to a login page. Since they haven't create an account before they don't have a password. We tried a password reset, but once reset it came back with "no account associate with this email". To be clear the image above that you provided is not what they are getting, and they are also not getting a create an account page. I looked at the link they were provided and altered it match a link that works correctly. I change one word in that link that didn't match the other. From "false" to "true". That then directed me to the correct Create an account page. I thought I had cracked this until I went to submit it and said "username already taken". So close! Not sure what to do next. Please advise.
Hello there, Matt.
We can re-invite or delete the user and invite them again. Once they've received the invitation, I'd suggest opening their mail through a private browser and accept the invitation from there. There are times that stored cache files within the regular browser can cause an unusual response within frequently visited sites such as QuickBooks.
If they're able to accept the invitation successfully, I'd suggest letting them clear their main browser's cache to isolate these kinds of issues and for the system to function well. They can also accept the invite using other supported browsers.
For more details, you can use these references for managing user access:
Keep me posted on how this works. I'm just around the corner to help. Take care!