We want to make sure that your account is being handled correctly. Let me route you to the correct support available to get this addressed as soon as possible.
Since the Community is a public forum, we're unable to view your account, including the charges incurred on your account. To get this resolve immediately, I suggest contacting our QuickBooks Online Support team.
By doing this, they can view your account in a safe and secure environment. They also have the tools to look up the charge that was posted on your account and resolve it.
Here's how you can contact them:
Log in to your QuickBooks account.
Click on Help.
Choose Contact Us.
We also have out QBO Self-Help page in case you want to learn some processes in QuickBooks.
As always, you can let me know if you have any other questions or concerns. I'll be here to help you.