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Anonymous
Not applicable

Re: QB Online Backups

Hi, @Bobst3r.

 

Thanks for sharing your thoughts on this thread. Allow me to chime in and share some insights.

 

I agree that it's nice to have the option to create a back up in QuickBooks Online just like the Desktop version. However, we can only use the export data file to move the information to another version in QuickBooks.

 

I'm taking note of this and will pass it along here in my end.

 

That said, if there's something you need, please visit us again in the Community. I'll be here to help.

Level 1

Re: QB Online Backups

JamesDuanT of QB Team: 

Do you really want to make this recommendation in lieu of having Intuit providing an accurate and competent backup system???  Do you have any idea how much an accounting firm will charge a small business to "review your data"???

Moderator

Re: QB Online Backups

Hello again, ChiefAdviser.

 

In behalf of my colleague, let me address your concern with the backup system of QuickBooks Online.

 

We are doing as much as we can to make sure QuickBooks Online suits your business needs. Please know that we are here to help you. We'll exhaust our resources to ensure we can address your concern.

 

I've also taken note of your experience and I'll pass this along here in my end. Our engineers make improvements in QuickBooks Online by listening to our customers' suggestions and comments.

 

Thanks a lot for raising this concern. I'd appreciate if you can update me on how it goes. I'll be here if there's anything else you need. I'm cheering you to continued prosperity.

Level 3

Re: QB Online Backups

It strikes me that Export Data <> Full Backup. 

Something like MYSQL Database is pretty easy to backup in one command line.

 

Why third party apps can do it while you cant !

 

Waj

QuickBooks Team

Re: QB Online Backups

Hi there, Wajdy.

 

QuickBooks Online (QBO) automatically backs your data up in our cloud server.  Aside from the automatic backup feature, we always ensure to keep your data safe and secure.

 

For more details about this, you can check out this article: Do I need to Back Up My Data with QuickBooks Online?.

 

On the other hand, there are a lot of alternatives you can choose to save or back up some important data in your company file.

 

Among these are:

Feel free to reply to this thread if you need anything else.

Level 3

Re: QB Online Backups

Thanks for the reply.

Daily cloud server backup.... is your backup for catastrophic events like hacking, hardware failure etc.

Personally, I need weekly LOCAL backup just in case accountant screw up.

 

I realize that having local backup makes it easy to jump to competitor :smileyhappy:

But I am happy with QBO 

 

Level 1

Re: QB Online Backups

I join in the chorus to have the ability to backup. We are a mid sized business and took the leap of faith to move to QBO. On the one hand I really like some of the flexibility but am getting concerned on some other aspects. As I am spending time learning more about it, I realize it is very easy for any user to make changes which can materially affect our data. Having the ability to restore a backup would be huge in having the comfort that we are not dependent on someone's inexperience to cause serious harm. 

Level 10

Re: QB Online Backups

Chronobooks is an app that backs up a company and you can roll back to any time down to the minute, since its first backup

https://www.chronobooks.com#_r_malcolm59

Level 3

Re: QB Online Backups

Anybody recommends Chronobooks as a solution to backup locally?

 

Wajdy

Level 1

Re: QB Online Backups

I have some complexity with Foreign Exchange.

A Checkpoint and a restore option would be great.

Please can we have some priority for this?

QuickBooks Team

Re: QB Online Backups

Thanks for joining the thread, neil42.

 

Unlike QuickBooks Desktop, QBO is unable to create a backup file since QBO automatically backs your data up. Though you can export your reports and other transactions to excel and save it to your local drive.

 

Refer to this article: Export to Excel.

 

 I'll surely let our developers know that this is really important to you and other users. 

 

For other concerns, please reply to this tread. I'm always here to help.

Level 1

Re: QB Online Backups

These copy and paste replies are a joke. Sure the data is backed up in the cloud, thus preventing the need from us making manual backups. The problem is, there is no way to restore data from a certain point in time, like a manual backup would allow.

 

I will just parrot what other people are saying, maybe the point will get across some day if enough disgruntled users speak up. There NEEDS to be a way to restore data to a certain point in time, whether it's through manual backups, automated backups, however it is. The option needs to be provided, not through a third party application but through QBO, to restore data.

Highlighted
Level 1

Re: QB Online Backups

"These copy and paste replies are a joke."

 

I just wanted to create another reply so I can give it an additional Cheer.

So tired of 'techs' who only seem to copy and paste lame (and that's putting it nicely) "answers" that don't apply to anybody's reality.

Level 1

Re: QB Online Backups

When I do this, QBO tells me my files are too large to export.  

 

What's the fix?  And no, I don't want to pay additional money for some other app to have access to the data.  That's just ridiculous.  The idea is to be able to safeguard my files not add another point of access.

 

QuickBooks Team

Re: QB Online Backups

You will get this message when you exceed the maximum size limit in exporting the data to Excel, kbrownew.

 

Let's make sure you have the following:

  • Maximum of 1024 columns displayed
  • Maximum 400k cells with data
  • Maximum 10MB worth of data

Here's an article for reference: QuickBooks Online file size and feature limits.

 

At the moment, you'll want to export the data in batches to prevent any errors. 

 

Should you have any additional questions about the exporting limitation, let us know. Thanks.

Level 1

Re: QB Online Backups

Jumping in just to agree that QB Online needs a process for restoring to a certain point in time, especially important in the common case of multiple users updating the data.

QuickBooks Team

Re: QB Online Backups

Hello there, @Consult20. Thank you for joining the Community.

 

I appreciate your suggestion on how QuickBooks Online data is stored. I want to ensure you that feedback has been submitted on this issue already. 

 

The Community is full of experts possessing knowledge of QuickBooks. I encourage our customers to leave us feedback and ask questions. I'm always here to lend a helping hand.

Level 2

Re: QB Online Backups

Hello QB Community,

Nice to see so many replies to my initial posting.

Since that time, I discovered "Chronobooks", a 3rd party app for QBO backups.  For only $5 per month, per client, it was an ideal for our needs and a lot easier than making a conversion copy for QB Desktop.

It appears that the program was so good, that Intuit bought it and is now including it with the QBO Advance subscription.  However, it appears that it will no longer be available for any of our clients who are on the 

QBO Plus subscriptions.  The price differences between the two do not warrant the subscription upgrade for most of our clients ($70 vs $150/month)

There are other 3rd party backup apps available for QBO but I don't currently have a recommendation.

What I do find disheartening is QBO not including this for ALL subscriptions despite the apparent demand from its user base FOR YEARS for such a feature.   Now, I'm forced to find another REASONABLY PRICED solution 3rd party solution for something that should be included.

(To the Intuit Employees tasked with moderating this thread, go ahead and pass on our suggestions to the engineers and developers for all the good it will do. I'm not holding my breath!)

Level 1

Re: QB Online Backups

I fully see the benefit in performing backups.  If QBO is compromised in some manner, our clients will be looking to us for a solution, not Intuit.  Therefore, I need to be able to create a useable backup of my client's information.

Level 1

Re: QB Online Backups

I couldn't agree more.  I used Chronobooks for a year and it was great, but they have priced it out of the typical small business budget.  $70/month for a backup is ridiculous.

Content Leader

Re: QB Online Backups

Hello everyone.

 

Thank you all for sharing your feedback on this, and I have passed it along to my team. Also, I wanted to make everyone aware that you can find some great alternatives on the QuickBooks Online App Site.

 

As always, I'm just a few clicks away if you should have questions. I hope you have a wonderful weekend. 
 

Level 1

Re: QB Online Backups

@bwk_admin I agree with you completely.

I was very happy with chronobooks and thought it was great that intuit bought them. Now I'm extremely disappointed that we were not able to keep our chronobooks subscription going at the QBO Plus level. What a bunch of crap. Now I need to look to see if there are other viable solutions once again. What a waste of my time. This should be an option available to all the QBO levels. It drives me nuts that they (intuit) are allocating all their development resources into the advance product. I still can't even remove pricing from the PO's to use as a packing list. Let's flush out the product and give people the backup solution they deserve with all QBO levels of this product. I'm really not happy with the change.

Bob

QuickBooks Team

Re: QB Online Backups

Hi Bobst3r

 

We are doing as much as we can to make sure QuickBooks Online suits your business needs. Please know that we are here to help you. We'll exhaust our support to ensure we can address your concerns.

 

On your behalf, I'll be sending feedback as well based on this interaction with the Management Team. Our engineers make improvements in QuickBooks Online by listening to our customers' suggestions and comments.

 

 We share recent happenings and future developments on our blog. In this way, you're able to get the latest news about QuickBooks and what our Product Care Team is working on.

 

For other questions, please comment on this tread. I'm always here to help.

Level 1

Re: QB Online Backups

As a tax accountant, I'd like to point out that we do not and should not make adjustments directly into the client's Quickbooks.  We use the backup so that we can make changes in a "bubble", and then send them to the company bookkeeper for review and then THEY enter the adjustments.  Now that we have no backup copy to work with, we have to reenter the balance sheet and profit/loss in our trial balance software.  So you have made the tax preparation process much more difficult.

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