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QuickBooks Team

QB Online Backups

Hello there, @Dsunday.


I can help you export data in QuickBooks Online (QBO).


You can export the following reports and lists into individual excel files contained in a zip format in one process. Here's how:

  1. Go to the Gear icon.
  2. Under Tools, select Export Data.
  3. On the Reports tab, set the desired date range.
  4. Add or remove items from the Reports and Lists tabs by toggling the slider.
  5. Select Export to Excel.

You'll be prompted with confirmation that the data has been exported.


You can also check this article if you want to export a different report: How to export reports to Excel.


However, if you want to back up in QBO, you can check for a supported third-party application that offers the ability to back up and restore your QuickBooks Online data. For more details about this, you can check out this article: Do I need to Back Up My Data with QuickBooks Online?.


Also, you can visit these articles to check the file size and feature limits when exporting in QBO:


Please drop a comment below if you have other questions. We're always here to help you.

Level 12

QB Online Backups


Utilize the trial period of TP Exporter for your needs.



Level 1

QB Online Backups

Thanks AshleyH. Last week I was working with a client's QBO account.  All was well until next day the account had "vanished" - no account balances and only a fragment of the Chart of Accounts.  Several hours spent with QBO staff and no one was able to locate the account containing history and account balance... Do anyone  have a solution, please.


QuickBooks Team

QB Online Backups

Thank you for joining this thread, @mcx1.


I appreciate you providing details about your concern. Is your client is using a QuickBooks Online (QBO) Advance? If so, let's turn on the online backup feature. By this, you can be able to restore the QBO account data. 


Here's how:

  1. Sign in to the QuickBooks Online account as a master admin.
  2. Go to Apps.
  3. Choose My Apps.
  4. Click Launch from the Action ▼ drop-down arrow.
  5. Select Companies from the menu.
  6. Hit Add a Company or Connect to QuickBooks.
  7. Select the company you want to connect.
  8. Follow the onscreen steps and select Authorize to connect.

To restore a backup, please follow the steps below:

  1. Sign in to the Online Backup and Restore app.
  2. Choose Restore from the menu.
  3. Select New Restore.
  4. In the Company dropdown▼, select the company you want to overwrite and restore your accounting data to.
  5. In the Restore to dropdown ▼, select the specific time and date you want to restore to. You can restore as far back as your first backup.
  6. When you're ready, select Create Restore. Then select Restore to confirm.

For more details about restore and backup of your QBO account, you can refer to this article: Back up and restore QuickBooks Online Advanced company.


However, since you already checked the history in the audit log and found nothing. To further check the account, I suggest contacting our technical support team. They have tools to do a remote session to verify what causes the issue and fix it for you. 


Here's how to reach support:

  1. Go to the Help button.
  2. Click Contact us.
  3. From the description box, type in Vanished account in QuickBooks Online.
  4. Select Let's talk.
  5. Click Get a callback

Learn more about a new embedded bill pay capability in QuickBooks Online such as Options to pay a bill and Options to choose how vendors receive payment. For more information, you can visit our QuickBooks blog.


Let me know how it goes and feel free to leave a reply below. I'm always here to help. Stay safe and take care always!

Level 1

QB Online Backups

Unfortunately, Intuit bought the Chronobooks backup program and now you have to pay them for QBO Advanced to actually do a backup...something that costs more than Chronobooks use to cost. This means everyone out there who doesn't need/use advanced is still SOL.

Intuit, get with the game before Zero or some other much less expensive option overtakes you!

Level 1

QB Online Backups

First, I want to address your comment about the exportation of data. I fell Intuit deliberately places limits on what it can export. It's as simple as corporate economics. When one goes to get an MBA in most cases the first day you are told the function of a CEO...To maximize profits for shareholders. Intuit is currently selling at around $305/share. Their shareholders are happy and in the corporate world that is golden. You can see this in the fact you are limited in the size of excel exports and the fact they bought Chronobooks Backup and then made it only available for QBO Advanced users. They are deliberately trying to funnel people to the higher cost version. It's a shrewd business move when you think about the purpose of a corporation.

Second, When Intuit says they back up our data in the cloud, it means they back THEIR servers up. They don't provide a full then incremental back-ups, which is what we want. They simply back up their servers so if there is a catastrophic failure they can restore their systems.

This all sucks for us. I doubt we will ever see back-up for all QBO users or unlimited exports of data. It's doesn't provide an immediate boost to their bottom line. They are not worried about their customer base. They are THE go-to in the SMB accounting market. Sure there is Zero and Wave but when a small business starts out or decides to get into a true business accounting program the first name that pops in mind is QuickBooks...and Intuit knows it and takes full advantage of it.

That's my take on it.

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