QuickBooks Billing Error

This is not the kind of service we want you to experience, @Robbie L. I want you to know that helping you is our priority. 

I want to clarify some things here, did your customer run a payroll? If yes, I can see that is one of the reasons why your client charges more than their bill. If no, to isolate this case, I recommend contacting our support, as they have the tools to pull up your account and fixed this error. 

Here's how:  

1. Sign in to your QuickBooks Online company. 
2. Enter your concern, then Search.
3. Choose a way to connect with us. Call Us or Message Us.   

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages. You can check also the available hours when contacting our support. 

If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!

Thanks for the reply.  I contacted your customer support three times.  The client doesn't have payroll.  As you can see by the picture included in my post, the unit price doesn't equal the extended price.  An accounting software provider should perhaps create better invoices.  You were very quick to reply, but  you didn't provide a solution.  I am aware of the process to contact support, it was the quality (or lack) of support that I am not satified with.  QuickBooks support needs to be not only easily accessible, but responsive and effective.   

Thank you for sharing your feedback, @Robbie L.
 
The Community is a public forum where everyone has access to it. All concerns that need further checking of the account like subscription inquiry, we’ll route them immediately to our Customer Support.  
 
I know that it can take a little time for a new process of contacting support to work flawlessly, but we’re using this to ensure that you’ll be routed directly to the correct product specialist while working on your account.
 
I’ll be sure to take note of your feedback and send them to our Product Development team. 
 
Let us know if there’s anything that you need. We’ll get back to you immediately. 

I was wondering if other users may have experienced the same situation, and that you would post the solution to my issue.  I have cancelled the subcription which solved the billing problem.  You may delete the post as it is of no value to the community since it doesn't provide a solution.

Same issue.  Trial was set up as Advanced by client, when it went to wholesale I immediately downgraded.  But they charged me $40 instead of $20.  An hour on the phone, a case #, and a promise it would "fix itself" on the next billing cycle.  Of course, it didn't.  And I'm not giving up another hour that I can't bill.  No email address, no physical address, just wait on the phone for people to read their scripts...

I appreciate your feedback, @PFKC.

This is not the impression we want you to have when using the product and when reaching out to our Support Team. I want to ensure your concern about billing and subscription gets resolve today.

To get started, I recommend getting back our QuickBook Online Support. This way, a representative can open the previous case you had, and double-check the charges you've received. 

To contact support:

1. Open your QBO account, then go to the (?) Help icon.
2. Choose the Talk to a human option (then type it again when prompted).
3. When asked by the bot, type "type in a short description of your concern".
4. Select I still need a human.
5. Proceed with Contact us.
6. Click Let’s talk, then choose either Get a callback.

Let me know how else I can help you with QuickBooks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe!

Sorry, Angelyn_T.  I know you are trying to be helpful, but here's the deal (correct me where I'm wrong):

1)  The call back feature does save me some time on hold.  But the rep who calls starts learning about my situation after they dial my number.  I have to bring them up to speed.  They have to review the case after I give her the case #.  Then I have to wait on hold while they try to figure it out.  This resulted, last time, in the promise that it would "fix itself on the next bill".  That was apparently a punt, and it did get me off the phone.  But it never happened.

2)  There is no way to email someone with my case number and a question.

3)  There is no way to have a rep find the fix and call me back. 

Honestly, I have wasted too much time chasing $20.  It isn't worth it.  But it sticks in my craw.  It never should have happened, and I was promised it would be corrected.  That's twice wrong.  Case # is [removed] if you want to fix it and get back to me.  That would, finally, be good customer service!  PFKC   

Sorry, Angelyn_T.  I know you are trying to be helpful, but here's the deal (correct me where I'm wrong):

1)  The call back feature does save me some time on hold.  But the rep who calls starts learning about my situation after they dial my number.  I have to bring them up to speed.  They have to review the case after I give her the case #.  Then I have to wait on hold while they try to figure it out.  This resulted, last time, in the promise that it would "fix itself on the next bill".  That was apparently a punt, and it did get me off the phone.  But it never happened.

2)  There is no way to email someone with my case number and a question.

3)  There is no way to have a rep find the fix and call me back. 

Honestly, I have wasted too much time chasing $20.  It isn't worth it.  But it sticks in my craw.  It never should have happened, and I was promised it would be corrected.  That's twice wrong.  Case # is [removed] if you want to fix it and get back to me.  That would, finally, be good customer service!  PFKC