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You're unable to change the User ID when using the QuickBooks Conversion Tool to convert your company file. You only have the option to change the password.
Here's how:
To proceed with converting your company file, feel free to check out this article for the detailed steps and information: Use Sage or Peachtree conversion tool to convert to QuickBooks Desktop.
If you need further assistance with this matter, I'd suggest contacting our Phone Support Team. This way, they can check on your account in a secure environment and help you from there.
Please know that you can always get back to this post if you have any other questions. I'll be sure to get back to you. Have a good one.
This was the first thing I did, and the Conversion Tool has "Crystal" as the User ID and will not let me change it or the password.
Hey, @califmc.
I recommend reaching out to our QuickBooks Desktop Support Team, as they'll be able to share your screen to determine what is causing the problem. Getting in touch is super easy and takes only a moment.
Let me know if you have any other questions by using the Reply option below. I'm here to help.
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