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Join nowThank you for posting, @bigskypower.
First, go to CAMPS and check the current status of your subscription.
Then once you’re done, go back to your QuickBooks Desktop and sync your account. Just go to the Help menu and then Manage My License and click on Sync License Data Online. Check this article for more information: What is CAMPs and how do I use it.
Also, make sure to get the latest release to have the latest features and fixes. Here's detailed guidance: Update QuickBooks Desktop to the latest release.
Visit us again in the Community if you have other questions with your account. We're always glad to help in any we can.
EN LA SUBCRIPCION QUE USTEDES TIENEN INCLUYO EL MODULO DE NOMINAS (PAYROLL), FAVOR DE ELIMINAR ESTE YA QUE NOSOTROS NO LO ESTAMOS USANDO, CUANDO EL AÑO PASADO COGRARON LA SUBCRIPCION LA COBRARON TODO EL AÑO, NOSOTROS SIEMPRE HEMOS TENIDO EL Q/BOOK REGULAR ONLINE. FAVOR DE HACER EL AJUSTE CORRESPONDIENTE PARA ASI PODER PAGAR LA SUBCRIPCION MENSUALMENTE COMO SIEMPRE, DEJENME SABER.
RENE MOLINA
ACCOUNTANT
Hola, @Rene.
Puede cancelar su suscripción anual QB Plus a través de CAMPS. Puedo guiarte sobre cómo hacerlo.
Una vez completado, continuará teniendo acceso a su servicio hasta el final de su período de suscripción actual. Su servicio finalizará en la próxima fecha de renovación automática.
Por otro lado, recomiendo contactar a nuestro equipo de Soporte de nómina. Tienen las herramientas para buscar de forma segura su cuenta y ayudarlo con su solicitud de reembolso. Así es cómo:
Haga clic en el botón Responder si tiene alguna otra pregunta. Estoy a unos clics de distancia para ayudar. ¡Que tengas un gran día!
Descargo de responsabilidad: esta publicación está escrita originalmente en inglés. He traducido esto al español con las herramientas que tenemos.
Hello, @Rene.
You can cancel your QB Plus annual subscription through CAMPS. I can guide you on how to do it.
Once completed, you'll continue to have access to your service through the end of your current subscription period. Your service will be terminated at the next auto-renew date.
On the other hand, I'd recommend contacting our Payroll Support team. They have the tools to securely look up your account and further assist you with your refund request. Here's how:
Click the Reply button if you have any other questions. I'm a few clicks away to help. Have a great day!
Disclaimer: This post is originally composed in English. I’ve translated this to Spanish using the tools that we have.
i can't open my quick books desk top...... I have the same problems as above. Everything looks active, but I keep getting the same message
Thanks for joining us here today, @DaveStewart.
I'll share the steps on how to resolved the error in opening the program. You can run our QuickBooks Tool Hub tool to fix this. It has tools that help fix QuickBooks Desktop issues. Let me guide you how.
After running the tool, restart your computer and open your QuickBooks again. You can learn more about the tool hub at this guide: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Also, I've added this link here so you can browse through if you need help with other tasks in QBDT. It has topics with articles that'll guide you along the way.
Keep me posted if you still have questions or concerns with the program. I'll be around to help. Have a great day ahead.
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