Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHi there, @julie106.
I want to make sure that we're looking on the same page. May I know what report you used when you see this behaviour? This way, I can share with you important details further or resolve this hurdle to get back up and running.
As I've checked, using the Profit and Loss report, the sub expenses remain under the parent account. You may need to click the Sort feature to change it by Default or Sort in Ascending/Descending manner.
I've also checked that my Chart of Accounts shows the parent and sub-accounts in order. You may need to click the column header to sort it by Name, Type, Detail Type, etc.
Also, I've added a reference on how you can view in-depth details of your income and expense reports: Customize reports in QuickBooks Online.
Let me know how it goes. Anytime I can help. Have a wonderful day ahead.
I am very familiar with all the reports, the chart of accounts and how to run them. I am using the Statement of Activities. My expense accounts are not lining up under the parent accounts anymore (and they used to). My chart of accounts are correctly input. I can show you an example of what it is doing but I don't want to add a SofA for public view.
I was hoping I could talk to someone on the phone about this and do the glance app for them to see. are you all not doing that anymore?
I am very adept at QBO. I have over 10 clients that I do the bookkeeping for with QBO so I know what I am doing.
Can you help in a different way?
thanks
wendy
Hi there, julie106.
Thank you for coming back here to QuickBooks Community to provide additional details about your concern.
For now, we didn't receive any recent changes when running reports. You should see all your expenses accounts lining up under the parent accounts. Since the said accounts are not lining up under the parent accounts anymore, I recommend logging in to your QuickBooks account via a private browser. This way, it confirms if the cache is the cause and disables it from saving your browsing data.
Use these keyboard shortcuts based on the browser you're using.
If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the steps above didn't work, use another supported browser as alternatives.
If the issue persists, I suggest contacting our QuickBooks Support Team. They have the tools to pull your account and investigate the cause of the issue. To do this, you'll have to go to the Help icon. From there, you'll have the option to talk to someone from QuickBooks Support by choosing a callback and filling in the details.
Please note that the steps below are for the new interface of QuickBooks Online, here's how to contact them:
You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.
Please refer to this article to see steps on how you can customize reports to show specific accounts or customers, or format the layout so the right data shows up in the right place: Customize reports in QuickBooks Online.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.