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Hi there, @mansurkikhia.
My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/install/when-matching-receipts-qb-online-keeps-giv..., where she explained everything you need to know about matching receipts in your QuickBooks Online account.
If you need anything else, feel free to leave a message in the comment section. I'll be around here in the Community to help. Have a good one!
Hi there, @mansurkikhia.
My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/install/when-matching-receipts-qb-online-keeps-giv..., where she explained everything you need to know about matching receipts in your QuickBooks Online account.
If you need anything else, feel free to leave a message in the comment section. I'll be around here in the Community to help. Have a good one!
Any updates on this issue? it has been ongoing for a couple weeks
Thanks for bringing this one to our attention, cevans3098.
I've checked here on our end and the investigation INV-43026 provided by my colleague is already resolved. Let's try matching the receipts to expenses in QuickBooks Online (QBO) again.
Just refer to this article for the steps and details: Capture and categorize receipts and bills.
If the same thing happens, I'd suggest contacting our Customer Care Team. They can pull up your account in a secure environment and investigate what's causing this issue.
Here's how:
In the meantime, just manually add the receipt by opening the expense transaction. Then, click on the Show existing link under the Attachment field. Once done, look for the receipt and tap the Add button.
To learn more about managing your receipts, check out these articles:
I'm just one click away if you need a hand with running your financial reports or any QBO related. Assistance is just one post away. Have a great day ahead.
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