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Thanks for visiting the Community, drgeorge.
Let's perform some troubleshooting steps so you can view your payroll reports smoothly.
Before proceeding, make sure there are paychecks created and other payroll information recorded in QBO. This is to ensure you can see the information on the reports.
If yes, access your account using the incognito mode or private window. This type of session doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.
Here’s how to bring up private browsing:
If you’re able to see the details of the payroll reports, clearing the cache will help the browser to fetch the latest version of the webpage. Also, it enhances your browsing experience.
If the issue persists, use a supported browser when viewing reports. For future reference, this article outlines the complete steps on how to browsing issues when visiting Intuit sites: Troubleshooting browser problems.
Keep in touch if you have any other concerns or questions about QBO. I’ll be around to answer them for you. Have a great rest of the day.
Thanks for visiting the Community, drgeorge.
Let's perform some troubleshooting steps so you can view your payroll reports smoothly.
Before proceeding, make sure there are paychecks created and other payroll information recorded in QBO. This is to ensure you can see the information on the reports.
If yes, access your account using the incognito mode or private window. This type of session doesn't use the existing cache files, which makes it a good place to test if there's an issue with the browser.
Here’s how to bring up private browsing:
If you’re able to see the details of the payroll reports, clearing the cache will help the browser to fetch the latest version of the webpage. Also, it enhances your browsing experience.
If the issue persists, use a supported browser when viewing reports. For future reference, this article outlines the complete steps on how to browsing issues when visiting Intuit sites: Troubleshooting browser problems.
Keep in touch if you have any other concerns or questions about QBO. I’ll be around to answer them for you. Have a great rest of the day.
I'm having the same issue with quick books 2023 desktop. it won't compile a report for my payroll.
As your issue is with Desktop, it's not the same issue. It might sound the same, but it's not.
Hi there, @sdc4.
Let’s perform some troubleshooting steps so you can run your payroll report properly. Before the steps below, ensure your QuickBooks Desktop is up to date and create a backup data of your company file.
Here's how:
You can view this article to guide you on sending payroll data: View and print a payroll confirmation report in QuickBooks Desktop Payroll.
if the send is successful, kindly get payroll updates again. If it's unsuccessful, I'd recommend contacting support to investigate further what might have caused it.
If you have more concerns managing your payroll, don't hesitate to click the reply button. I'm always around to help!
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