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Join nowA lot of times, users think they cancel, but never receive a confirmation email, granting that cancelation. If you never received that email, you can maybe try again. Otherwise, you will NEED to contact Intuit/ QB. Those steps are posted below.
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Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Advanced, any time, any day.
I'm sorry to see you go, @tpv.
Let's get you the help you need. If you've already canceled your QuickBooks Online account through the Account and Settings and are still being charged for the service, I'd suggest getting in touch with our QuickBooks Online Support.
All account-related concerns are directed to our phone support for security purposes. Agents have the necessary tools to look into your account and to have this thoroughly canceled.
Here's how to contact us:
Please let me know if I can be helpful with anything else, and I wish you and your business all the best. Take care.
I've only tried this a few times. When i call, it says do it on line, then says this m line no longer active.
Regarding getting a confirmation email that it is canceled, I cannot control that. All i know is that i keep canceling it online, and you keep billing me.
The online chat featyure says it does not recognoze me.
This isn't the kind of service we want you to experienced, @tpv.
I'll make sure this gets sorted out. I understand you've already reached out to our support, however, I recommend contacting them again. They can check your account in a secure environment and verify the charge.
Please follow the above steps to contact our Customer Care Support.
I'm also attaching this guide to help you along the way: Close your books in QuickBooks Online.
Don't hesitate to reply to me anytime if you still have questions or concerns with your account. I'm always here to help. Take care and have a great day ahead.
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