Why the duck you do not have some email support? I want to cancel and refund my subscription as you do not allow me to change the country where my business is located.

Thank you for posting, @petropoulosgeorg. 

At this time, our available support for QuickBooks Online is through chat and phone.

If you want to change the country of your account, you may need to create a new one by choosing the country first: https://quickbooks.intuit.com/choose-country/.

To cancel your QBO account, log in to your account as an admin and proceed to the following steps:

1. Go to the Gear icon ⚙ and click on Account and Settings.
2. Select the Billing & Subscription tab.
3. In the QuickBooks section, select Cancel. 
4. Follow the remaining steps to cancel your subscription.

See this article for detailed guidance: Cancel your QuickBooks Online subscription or trial.

About the refund, I suggest reaching out directly to our Customer Support through phone or chat. They have the tools to check and process your refund request. Follow the steps below on how to contact them:

1. Go to the Help icon to connect to a live support agent. 
2. Click on Contact Us button and provide some details about this concern.
3. After adding some insight, tick on the Let's talk button. 
4. Lastly, select the Get a callback button to arrange a call from them.

Here's more information on how to contact the QuickBooks Online Customer Support team and our support hours.

I’m always here if you still need help with your account by leaving a comment below. Take care and have a wonderful day!

@petropoulosgeorg 

Where is your company located? Afaik, every QBO version has their own team separately. I may share a workaround for you.

I already created another account in US portal as my company is in US.

Thus i am really unhappy with the support already..

I did try to email support. It would not allow me that is why i posted!

This is too bad. No support practically for a new customer. I already created another account to the country where my company is located, thus this feels too weird. I was thinking of just using another provider and i still am if this is the support someone gets. Too disappointed with this situation.

Hello @petropoulosgeorg,

I know how you’ve been through a lot to get the solution you needed. This time, I'm here to share other steps you can follow to contact our Customer Care Support. From there, someone can help you process a refund for your subscription, with applied conditions. To do so:

1. Go to the QuickBooks Official Contact Us page.
2. Select your country.
3. Choose QuickBooks Online.
4. Log in to your account.
5. Go to Help.
6. Select Contact Us.

In case you need some related articles in managing your account, you can always visit our Help Articles hub for reference.

It'll be always my pleasure to help if you have any other concerns. Please let me know in the comment section down below.

Sorry I didn't get what your situation is. You company is located in US and you posted your issue here in US community. Which QBO version (country) do you have now and want to change?

I just experienced the same issue and followed the advice below … that did not work for me.  I then reached out to the Support Team and was speaking with Kaitlyn.   Based on my experience, she was quick to figure out a solution and I highly recommend you reach out on the phone for support and possibly guide you over the phone.  The email I have is [email address removed] Ask for Kaitlyn!

Thank you Kaitlyn for all that you have done for me in helping resolve a very technically challenging issue.  I am grateful to have had you troubleshooting this for me, and because of you I will never have to worry about cancelling my subscription.  Quickbooks for life!

They keep saying they have phone support, but when you call you get another message directing you online.  When you cannot get the software to activate then you can't chat with anyone in support online.  I have two other Intuit products and now I think I will just change to SAGE!

@ewbaker3 

Do you need to have an activation code for QB Desktop or else?